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Membership Services Representative (620) 

Category Hancock Wellness - McCordsville - 8825  

JOB SUMMARY: Under the direction of the Front Desk, Jungle Club, Massage Supervisor, the Membership Services Representative is responsible for initiating/completing the new member sales process, facility tours, new member initial appointments and making sales calls.



  • Customer Service: Give facility tours, pricing information and customer service to new and current members regarding HWC membership.
  • Communication: Checks voicemail and replies within 24 hours of message during the business week.
  • Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.


    • Involved in the new member sales process, facility tours, sales presentation, and new member initial appointments.
    • Meets and follows all goals assigned to that individual by the Programs & Operations Manager.
    • Involved in community outreach by attending health fairs and setting promotional boxes. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
    • Maintains current information on all center programs, services, and activities, and promotes them regularly to staff and members.
    • Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
    • Attends all scheduled employee meetings.
    • Maintains responsibility for ongoing positive communications with peers and adheres to all Wellness Center policies.
    • Assumes other duties and projects as assigned.
Position Requirements


  • Basic computer skills, excellent communication and customer service skills required.
  • Previous experience in a direct sales position preferred.
  • Previous experience in a community, commercial or hospital-based fitness center preferred.
  • Ability to work a flexible schedule as needed.

Full-Time/Part-Time Part-Time  
Shift -not applicable-  
Sign-On Bonus  
Position Membership Services Representative (620)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 12/23/2021  
Location Hancock Wellness Center - McCordsville  
About the Organization Hancock Regional Hospital serves Hancock County and the surrounding areas as a full-service community hospital focused on primary care, patient comfort, and convenience.

Today, a highly skilled medical and professional nursing staff anchors Hancock Regional Hospital. We have a state-of-the-art surgery department, 24-hour emergency services, OB services, progressive and critical care, a geropsychology unit, home healthcare, occupational health, a transitional care unit, a total oncology program with a cutting-edge radiation oncology center, many private rooms, and a full complement of Inpatient and outpatient services.

Our Mission is to be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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