EDUCATION: High School or equivalent reading and writing skills. Associate’s degree in accounting preferred.
EXPERIENCE: 6+ months experience in accounting, bookkeeping, and/or auditing, 1 year preferred; 6+ months exp in a heavy customer service focused environment; 1 year preferred. Experience with HMIS and VA Repository a plus. Experience in a social service environment a plus.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.
ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:
COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, landlords and other third party providers. Ability to show understanding for a veteran’s financial situation while ensuring program payment policies are followed.
COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
COMPUTER: Working knowledge of MS Office and Excel. Knowledge of HMIS a plus; 40 WPM, 95% data entry accuracy.
FINANCIAL: 10 key by touch. Strong math skills; making calculations, writing checks, working with budgets.
Orientation: 5 hours
On the Job: 6 months for basic competency
MACHINES, TOOLS, EQUIPMENT, WORK AIDS:
Multi-line telephone, computer, ten key calculator, printers, copiers, faxes.
Constant - Ability to record information, input data into computer, write checks and complete paperwork.
Constant – Ability to communicate with veterans, landlords and other third party providers in person and over the telephone.
Frequent – Ability to sit for prolonged periods of time.
Indoors: Office environment; normal noise conditions
Occasional moderate stress due to angry veterans and landlords.