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Financial Assistance Coordinator - THN 

About the Organization OUR MISSION



Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach.



We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively.



OUR VISION



We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs.



We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.



 
Position Financial Assistance Coordinator - THN  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Shift Days  
Number of Openings 1  
Category Accounting/Finance  
Description

JOB PURPOSE: Ensure the prompt and accurate payment of clients’ eligible program expenses to third party providers. Document and maintain thorough records.

ESSENTIAL JOB RESPONSIBILITIES:

Coordinate and process Temporary Financial Assistance payments to third party providers for approved expenses as part of the client’s service plan; Confirm receipt of payments; and submit TFA to Financial Assistance and Quality Assurance Coordinator/Finance on a weekly basis.

Maintain ongoing communication with Lead Case Manager, Data Clerk, Finance, and Program Director.

Conduct periodic peer to peer Quality Assurance audit of Temporary Financial Assistance (TFA) to include, check register, TFA logs, client files, HMIS and making necessary corrections to ensure Emergency Solutions Program is in compliance.

Maintain accurate checkbook/accounting balance at all times. Forward all credit card receipts and appropriate forms to the accounting department promptly. Keep detailed records of payments made. Update client case file appropriately and enter information into HMIS database.

Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”

 
Position Requirements

ESSENTIAL QUALIFICATIONS:

EDUCATION: High School or equivalent reading and writing skills. Associate’s degree in accounting preferred.

EXPERIENCE: 6+ months experience in accounting, bookkeeping, and/or auditing, 1 year preferred; 6+ months exp in a heavy customer service focused environment; 1 year preferred. Experience with HMIS and VA Repository a plus. Experience in a social service environment a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:

COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, landlords and other third party providers. Ability to show understanding for a veteran’s financial situation while ensuring program payment policies are followed.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.

COMPUTER: Working knowledge of MS Office and Excel. Knowledge of HMIS a plus; 40 WPM, 95% data entry accuracy.

FINANCIAL: 10 key by touch. Strong math skills; making calculations, writing checks, working with budgets.

 

TRAINING REQUIREMENTS:

Orientation: 5 hours

On the Job: 6 months for basic competency

MACHINES, TOOLS, EQUIPMENT, WORK AIDS:

Multi-line telephone, computer, ten key calculator, printers, copiers, faxes.

PHYSICAL REQUIREMENTS:

Constant - Ability to record information, input data into computer, write checks and complete paperwork.

Constant – Ability to communicate with veterans, landlords and other third party providers in person and over the telephone.

Frequent – Ability to sit for prolonged periods of time.

WORKING CONDITIONS:

Indoors: Office environment; normal noise conditions

Occasional moderate stress due to angry veterans and landlords.

 
Salary/Wage  
EOE Statement Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."  

This position is currently not accepting applications.

To search for an open position, please go to http://FAMILYENDEAVORSINC.appone.com



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