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Title

Customer Service Specialist  

Description

Note: The work schedule for this position requires working an eight-hour shift between 7:00 am and 7:00 pm, Monday thru Thursday and, 7:30 am to 4:30 pm on Friday.

Deliver accurate information and enrollment services regarding Tulsa Tech’s educational programs and services (i.e., Full-time, Short-Term, Continuing Education, Online, etc.) to ensure quality customer interactions regarding general information, short-term enrollments, tuition and fee payments, and book processing services to customers of diverse populations.

Essential Functions

1. Provide high quality walk-in and distance (phone, online, email, fax, etc.) customer interactions for prospective and current students, both secondary and adult, to assure the appropriate program selection for meeting individuals’ desired educational and career outcomes while maintaining compliance to FERPA regulations.
2. Ensure delivery of accurate information regarding enrollment in part-time classes and application and enrollment information regarding full-time courses to prospective students.
3. Process short-term enrollments while utilizing effective and appropriate reasoning skills to respond to customer interests and circumstances, while maintaining Tulsa Tech policies, procedures and standardized processes.
4. Perform established procedures for receipt and deposit of District funds in accordance with District policy and handle cash in accordance with District policy and procedure.
5. Collaborate with Career Advisement, Assessment, Admissions, Financial Aid, Adult Career Development, Bursar’s, District Registrar’s, and Book processing services regarding student information and enrollment activities using CRM and student information systems.
6. Respond promptly to customer inquiries (face-to-face, telephone and electronic); field inquiries to the appropriate department for handling as required.
7. Generate CRM Pick-List report from the Customer Relationship Management (CRM) system to ensure that the requested informational packets are promptly mailed to the customer.
8. Provide assistance to the Coordinator of the Information and Enrollment Center, Director and Assistant Director of Student Services, and the Director and Assistant Director of Adult Career Development with information and enrollment services and administration of information and enrollment processes, as well as services available for current Tulsa Tech students.
9. Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite.

 
Position Requirements

This position requires a minimum of three years experience with an emphasis in front-line customer service within a service organization.

  • Demonstrated proficiency, through third-party assessment, in Microsoft Outlook, Word and Excel required.
  • Knowledge of customer service principles and practices.
  • Database - high level of proficiency with database design and usage.
  • Ability to conduct Internet research utilizing Internet search engines.
  • Bilingual (Spanish/English) is required.
 
Full-Time/Part-Time Full-Time  
Shift First  
Education High School diploma or equivalent required; Associates Degree preferred.  
Salary Schedule Operations Support - 12 Month Contract  
Hiring Range $29,250 to $32,516 dependent on experience and education, plus additional $6,900 annual compensation for salary-in-lieu of dependent benefit coverage.  
Benefits Employee Health, Dental, Vision, Life, Disability, Sick Leave, Vacation, Personal Leave, Pension Plan, 457 Savings Plan, and 22 paid holidays  
Closing Date For maximum consideration, receipt of application material is January 24th. However, the position will remain open until filled.  
NOTE Tulsa Tech is an Equal Opportunity Employer  
Req Number SUP-21-00056  
Location Client Service Center - NW Corner of Memorial Blvd and BA Expressway, Tulsa OK  
About the Organization Tulsa Tech is the oldest and largest career & technical training center in OK. We are an independent public school district, with multiple campuses in the Tulsa County area. Our school serves secondary students from public school districts throughout Tulsa County, as well as private, parochial and home-schooled students. A significant adult enrollment is also served throughout the year in both full and part-time training programs. We also provide custom training programs for business and industry in NE Oklahoma. We employ school administrators, instructors, and support personnel to accomplish our vision and mission of developing a world-class workforce and preparing people for success in the workplace.









STATEMENT:





TULSA TECH'S ANNUAL SECURITY REPORT INCLUDES STATISTICS FOR THE PREVIOUS THREE YEARS CONCERNING REPORTED CRIMES THAT OCCURRED ON CAMPUS; IN CERTAIN OFF-CAMPUS BUILDINGS OR PROPERTY OWNED OR CONTROLLED BY TULSA TECH; AND ON PUBLIC PROPERTY WITHIN, OR IMMEDIATELY ADJACENT TO AND ACCESSIBLE FROM, THE CAMPUS. THE REPORT ALSO INCLUDES INSTITUTIONAL POLICIES CONCERNING CAMPUS SECURITY, SUCH AS POLICIES CONCERNING ALCOHOL AND DRUG USE, CRIME PREVENTION, THE REPORTING OF CRIMES, SEXUAL ASSAULT, AND OTHER MATTERS. ANYONE CAN OBTAIN A PAPER COPY OF THIS REPORT BY CONTACTING THE TULSA TECH ENVIRONMENTAL, HEALTH AND SAFETY OFFICE (918.828.5181) OR SECURITY OFFICE (918.828.1092).









 
EOE Statement Tulsa Tech is an Equal Opportunity Employer

"No person shall on the grounds of race, color, sex, pregnancy, gender, gender expression or identity, national origin, religion, disability, veteran status, sexual orientation, age or genetic information be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any education program, activity or in recruitment, consideration, selection or employment whether full-time or part-time.

Tulsa Tech's Chief Human Capital Officer, Pam Winterscheidt has been designated to handle inquiries regarding Tulsa Tech’s non-discrimination policies. Ms. Winterscheidt may be contacted by phone (918-828-5081), email (pam.winterscheidt@tulsatech.edu) or by appointment in person (3638 S. Memorial Dr. - 4th Floor).  

This position is currently not accepting applications.

To search for an open position, please go to http://tulsatech.appone.com



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