Main Responsibilities, Required Skills and Knowledge
Must consistently be able to assess, anticipate and meet Guests’ needs and respond quickly without losing focus or projecting a mood that detracts from the Guests’ overall dining experience.
Must clearly communicate in a professional manner with Guests, vendors, coworkers and management. Must understand instructions, read written company memorandums and communicate when he or she needs more direction or training.
Must adapt to different personalities of Guests and coworkers without losing focus.
Teamwork: Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.
Sales Techniques and Guest Influence
Must understand all Chickie’s & Pete’s products and services as well as have the ability to understand Guest’s needs clearly. Must gain experience and become current in state-of-the-art sales methods.
Performing General Physical Activities
Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing and handling of materials. Must be able to stand for long periods of time.
Problem Solving and Conflict Management
Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.
General accounting and mathematical skills required along with point of sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.
Quality Control and Priority Assessment
Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.
Time Management Skills
Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others.
Must speak and write with excellent command of the English language including proper spelling and grammar.
Willing to assist with the workload of others when needed and take on additional responsibilities that may be assigned at any given time based on volume of business, staffing, etc.