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Title

IT Helpdesk Technician 

About the Organization VSolvit (pronounced: "We.Solve.it") is an award-winning SBA certified 8(a)/Small Disadvantaged Business and 8(m)/Economically Disadvantaged Woman owned, technology services provider that specializes in business intelligence (BI) systems, data warehousing, geographic information systems (GIS), custom application development, health analytics, project/program management, and hosting and cloud services. VSolvit serves clients such as the Department of Defense (DOD), the U.S. Department of Agriculture (USDA), the Department of Housing and Urban Development (HUD), and the Bill & Melinda Gates Foundation. Our custom technology solutions for federal and health industry clients and partners have won awards for innovation, been launched from the U.S. White House, and are being used to solve complex problems ranging from improving national security to optimizing vaccine supply chains and breast cancer screening and treatment programs.
These successes are but a reflection of overall team strength and supportive partnerships. Our company fosters innovation which makes it a great place for entrepreneurs and hard workers to be grown. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Profit Sharing, Tuition Reimbursement, and other benefits for our full time employees. Our goal is to grow together and enjoy the work that we do as a team.  
Description

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Norco, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This position will constantly be dealing with multiple tasks, some of which will include but are not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure.

Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with non-technical employees, vendors, and co-workers.

This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse technology company.

  • Provide help-desk support and resolve problems to the satisfactory expectations
  • Modify configurations, utilities, software settings, etc. for the local workstations
  • Collaborate with team-members in defining new organizational processes and hardware standardization
  • Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
  • Identify recurring technical issues and propose solutions to address the root of the problems
  • Independently investigate and implement solutions to technical issues
  • Solve technical help tickets submitted via phone, email
  • Responsible for the creation and termination of user logons within the network and email systems.
  • Maintenance of email accounts.
  • Maintain the laptop checkout pool systems.
  • Imaging and setup of new hardware.
  • Other duties may be assigned.
 
Position Requirements

Basic Qualifications:

  • Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk and network administration in a corporate environment
  • 2+ years’ Windows System Administration (2008, 2012 R2)
  • 2+ years’ in network administration and support
  • 1+ years’ VMware, Microsoft Hyper-V or another virtualization experience
  • Active Directory
  • Ability to communicate technical information to nontechnical personnel
  • Knowledge of computer and/or network security systems, applications, procedures and techniques
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication skills
  • Ability to learn and support new systems and applications

 

Preferred Qualifications:

  • 2+ years’ Windows System Administration (2008, 2012 R2)
  • 2+ years’ in network administration and support
  • 1+ years’ VMware, Microsoft Hyper-V or another virtualization experience
  • Experience with ManageEngine Service Desk
  • Knowledge of VoIP systems and telephony is desired
  • Ability to effectively prioritize and execute tasks in a dynamic environment.
  • Linux/Unix experience preferred
  • Strong attention to detail
  • Highly self-motivated and self-directed
  • Strong customer service orientation
  • Duties may require being on call periodically and working outside normal working hours (Overtime paid during evenings and weekend)

 

Company Summary:

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB and SBA-certified 8(a)/SDB company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

 

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Information Technology  
Location Norco  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Clearances Required No  
Travel No  
Req Number INF-21-00064  
Position Help Desk Support Technician (HQ)  
Number of Openings 1  
Proposal Position No  
Proposal Letter Of Intent (LOI) No  
Open Date 12/15/2021  
Tags Help Desk Technician, Technical Support, Windows, Linux, Imaging, Customer Service, Technical User Support  

This position is currently accepting applications.

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