Share Email Opening Title Technical Support Specialist, Level 1  Post Internal Days 0   Category Information Technology   Description CATHOLIC GUARDIAN SERVICES POSITION DESCRIPTION JOB TITLE: Technical Support Specialist, Level 1 DEPARTMENT: Information Technology REPORTS TO: Director, Information Technology GENERAL SUMMARY: The Technical Support Specialist is responsible for first level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments. Support will be provided in person at the satellite offices and residences as well as by phone and remotely. The position also assists in the administration of the LAN and WAN including data management, communications and security. This position requires long hours and weekend work at critical times. DUTIES: Provide End-User support for initial diagnosis, resolution and follow up of routine hardware and software problems; and communicates with End-User throughout to ensure satisfactory resolution of problem; Log and track Service Desk requests to ensure prompt resolution and service levels; Monitor and report on hardware, software and network resources to ensure a high level of performance, security and integrity; Provide hardware relocations and re-configurations; software and hardware upgrades and installations; Provide training and education to LAN/WAN End-Users as needed; Assist in malware and virus removal; Documents resolution information and procedures; EDUCATION AND EXPERIENCE: Possession of, or progression towards, a relevant tertiary qualification and/or relevant working experience; 2+ years experience in a Level 1 Technical Support role; A+ Certification and MCP Certification desired; Experience in hardware configuration, supporting LANs, Operating Systems and a variety of desktop software including Microsoft Office Suite, Microsoft Exchange, etc.; Experience in administration of a LAN environment and a Citrix environment; Experience in Security Administration utilizing Active Directory and Group Policy. SKILLS AND POSITION QUALIFICATIONS: Technical capability Customer service orientation Analytical and problem-solving abilities Attention to detail Self motivated Ability to effectively prioritize and execute tasks Good communication and documentation skills Valid driver's license PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. While performing the duties of the job, the Technical Support Specialist is regularly required to talk or hear; is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms; lift and transport heavy to moderately heavy objects such as computers and peripheral components. The Technical Support Specialist is expected to work a flexible schedule based on the needs of the agency.   Position Requirements   Full-Time/Part-Time Full-Time   Salary   Benefits   Work Location   Division Unaccompanied Alien Children   About the Organization It is our vocation to serve those in need, to aid those who desire help, and to guide those who seek better lives. Through supportive interventions, we provide help, create hope and preserve dignity. We provide help by offering an array of services for underserved families and individuals with special needs. All that we do is delivered with care, compassion, and respect, to address fundamental challenges, improve well-being and increase self-sufficiency. We create hope by strengthening and empowering families and individuals in need. By providing shelter, care, treatment, rehabilitation, counseling, training, and connection to high quality allied services, we produce holistic solutions that enhance each person’s physical, mental and social well-being, as well as their positive connections to family and community. We preserve dignity with a faith-based commitment to recognizing the value of each person we serve, regardless of race, religion, creed, or life circumstances.   EOE Statement We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. This does not include pregnancy, sex stereotyping, gender identity, gender expression or transgender status, status as a parent, marital status, political affiliation – all of which are on the website. CGS does not tolerate discrimination in any employment opportunities or practices, based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.   This position is currently not accepting applications. 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