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BSW or MSW, Helpline Advocate 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

BSW or MSW needed for full-time, hybrid (in office and remote) Helpline Advocate position to respond to chat or text, answer calls, and provide assistance to survivors domestic violence, human trafficking, and sexual violence.

The HA provides emotional support and crisis counseling to help develop a basic safety plan if callers are not yet ready to seek help.


  • Provide crisis counseling to survivors via calls, chat/text Answer helpline calls, helpline chat/text if there is a down time for calls 
  • Provide appropriate emergency shelter, housing, legal, medical or other referrals, educational information and guidance to the survivors Conduct residential screening over the phone 
  • Log calls into agency's database 
  • Report child abuse or suicidal or homicidal responses to the appropriate authorities, if needed 
  • Check language group voicemail and follow up accordingly Organize files and Helpline folder, send out emails, make phone calls or complete any administrative tasks assigned by Helpline Manager 
  • Assisting residential house with coverage (occasionally) 
  • Provide training to new staff/volunteers 
Position Requirements

Bachelor required 

Basic understanding of domestic violence, human trafficking, and sexual violence 

Experience working in social service field preferred 

Direct client service experience preferred 

Crisis counseling & management experience preferred


This position is currently not accepting applications.

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