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Bakery Applications Technician 

Description Position Summary:
We are seeking a bakery technician who is an exceptional communicator with high levels of drive and enthusiasm, who possesses a constant record of achievement and wants to be part of a dynamic team. The Bakery Applications Technician will report to the VP Applications & Technical Support and will work closely with our Technical Support Team and New Product Development and Sales groups. The individual will assist in growing and developing our business through building relationships with customers and providing them with technical support services.

Key Responsibilities:
•Establish and develop successful business relationships with the operations executives of current and future targeted customers.
•Provide superior technical support as required in the promotion of sales initiatives.
•Troubleshoot quality issues and deliver least cost solutions to customers.
•Provide regular follow-up and complete performance reviews with customers.
•Provide clear, accurate and prompt customer visit reports that meet company guidelines and satisfy customer expectations.
•Work with Sales in achieving volume and financial targets.
•Work with New Product Development in identifying need for and application of new products.
•Identify and communicate opportunities in the market which may result in increased business.
•Significant travel within North America is required.
Position Requirements Skills & Knowledge:
•Comprehensive industry knowledge of the major plant bakery sector in North America including process, product and quality challenges.
•A clear understanding of bakery formulas, baking ingredients, bakery manufacturing and related equipment, enzymes and the interactions that occur in baking science.
•Ability to analyze processes and to implement into the maintenance of Optimizing Quality and Bakery performance.
•Experience in working in a B2B food environment and operating at a senior commercial level.
•Excellent communication, presentation and interpersonal skills.
•Above average computer literacy.

Education & Experience:
•AIB Graduate or Baking Science Degree.
•Certified Master Baker.
•Five to seven years industrial baking experience.
•Ability to troubleshoot and resolve quality faults in bread, buns and rolls.
•Ability to work unsupervised and be self-motivated.
•Spanish language skills would be beneficial.
Travel Significant travel within North America is required.  
About the Organization At AB Mauri North America (ABMNA), we are passionate about baking and are proud to be an important part of the baking technology industry. Our products play a role in the everyday lives of consumers across the United States and Canada, and we partner with our customers to achieve their goals, providing quality ingredients and proven solutions together with superior service and technical expertise.

ABMNA manufactures and markets bakery ingredients for the mechanized and craft bakery markets in North America. The company’s heritage product line features both fresh and dry baker’s yeast sold under the iconic Fleischmann’s brand. The company has also built a successful position in dry bakery ingredients including leaveners, bread improvers, mold inhibitors and enzyme solutions, among others.

ABMNA operates three yeast manufacturing facilities in North America - Memphis, TN; Montreal, Quebec; and Calgary, Alberta. In addition, the company operates a dry blending facility in Greenville, TX, an enzymes blending facility in Wilsonville, OR, and a bread and sweet goods mix and concentrate blending facility in Cedar Rapids, IA. The company’s region headquarters is located in St. Louis, MO.

ABMNA is a division of the global bakery ingredients business, AB Mauri, a wholly-owned subsidiary of Associated British Foods (ABF). AB Mauri has nearly 7,000 employees around the world and has a major presence in bakery ingredients, with significant market positions in the Americas, Europe and Asia. With its head office in Peterborough, UK, operations in 55 countries and sales in 90 countries, AB Mauri is recognized as a leader in baking technology and best-in-class supplier of bakery ingredients.


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