Job Information: Therapist - Social Worker (720) Job

Position Purpose: An exempt position responsible for providing professional social work services to patients and families including direct counseling services, crisis intervention, and coordination of community services/resources. Performance of duties may be autonomous and self-directed as part of an interdisciplinary team.

PREREQUISITE SKILLS:

Demonstrated communication skills to effectively communicate with management, providers, and patients.
Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
Demonstrated ability in handling patient confidentiality.
Ability to work with peers in a team situation and create a positive work environment for team members.
Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and
Web-based applications. Required to check e-mail daily and use as a source of internaland external communication.
Required to understand and utilize electronic medical record technology.

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

Core Competencies:

Demonstrates the following competencies:

Conducts comprehensive, culturally sensitive psychosocial assessments, develops care plans, and provides counseling and crisis intervention services to individuals and families.
Coordinates services with appropriate clinic and community resources.
Provides information and education about health/mental issues to individual patients and to groups.
Documents assessments, interventions, and treatment data in medical record.
Provides social work consultation to clinic staff and community providers as appropriate.
Serves as liaison to community health care network.

Attitude/Customer Competencies

Caring, compassionate, and approachable in all customer contacts
Privacy – respects customers’ right to privacy and modesty
Confidentiality – maintains customers’ confidentiality
Telephone etiquette – speaks so that customers hear a smile
Appearance – takes personal ownership in appearance and that of work environment
Initiative – takes necessary steps to fix problems immediately
Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
Customer information/education – provides customers with the best information needed to make informed choices

Relationship Competencies/Work Group Competencies

Demonstrates advocacy, respect and truth telling
Demonstrates accountability for own actions
Demonstrates ability to respectfully address interpersonal conflicts
Takes initiative to help others
Demonstrates a learning attitude toward solving problems
Demonstrates openness to change and new learning
Reports to work on time and has regular attendance
Adheres to practice defined dress code
Attends Staff meetings

Ethical Decision-Making

Respects the needs, expectations and rights of all individuals
Advocates the rights of all to a safe environment
Uses sensitivity to cultural diversity to guide decision-making


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