Share Title Operations Floater - Laredo  Description PURPOSE This position is responsible for providing support in various operational roles based on operation needs.   PRINCIPAL ACCOUNTABILITIES Driver Manager Coverage Plan assigned fleet of drivers for success by focusing on key aspects (hours of service, transit time, driver performance, customer requirements, safety compliance, etc.). Focus on driver retention by build strong relationships with each driver, monitoring performance, and keeping drivers informed and motivated. Ensure assigned fleet of drivers are compliant in all FMCSA regulations. Monitor pickups and deliveries for service failures and proactively alert the necessary parties when a load is in jeopardy of failing. Utilize operational reports and metrics to ensure operating effectiveness. Load Coordinator Coverage Ensure customer service is met through repowering, relaying, or rescheduling freight. Minimize layover trucks. Meet company’s driver home time goals. Provide optimal plans for trucks in territory in adherence to company stated goals. Monitor and manage non-paid miles. Maximize utilization of local driver. Equipment Control Coverage Review carrier’s daily reports. Assign empty equipment to the carriers. Call customs brokers/forwarders to ensure that trailers that have been delivered are crossed into Mexico in a timely manner. Account Manager Coverage Meet or exceed individual customer Service Level Agreements (SLA). Monitor and rectify scorecard by customer. Ensure daily solicitation goals are met. Ensure understanding and use of all USA Truck service offerings. Meet or exceed operating plan line haul goals by accounts Ability to meet deadlines and deliver exceptional service through positive engagement and patience. Ability to work in a team environment to continuously improve results. Ability to promote a culture of trust and safety.   Position Requirements QUALIFICATIONS AND EDUCATION REQUIREMENTS High school diploma or equivalent required Bilingual - Spanish General skills in Microsoft Office, multiline phone system, and DOT regulations PREFERRED SKILLS Ability to effectively communicate to all levels of the organization. Excellent written and verbal communication and interpersonal skills. SUPERVISES OTHERS This position supervises others and responsible for being results oriented, collaborative, delegate effectively and strive for harmony, ensuring team effectiveness.   Working conditions This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to: Remain in a stationary position for extended periods of time Frequently operate a computer for extended periods of time and regularly operate other office productivity machines Occasionally ascend/descend stairs Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions Occasionally move up to 20 pounds of office objects Occasionally attend meetings in buildings adjacent to corporate office requiring travel in outdoor weather conditions, and occasionally attend meetings at off-site locations with varied internal and external conditions Travel domestically as necessary   Full-Time/Part-Time Full-Time   Position Operations Floater - Laredo   Close Date   Exempt/Non-Exempt Exempt   Open Date 12/8/2021   Location Laredo Terminal   About the Organization USA Truck is driven to be a premier North American transportation solutions provider that improves the lives of team members, customers, industry partners, and our communities. We promote a culture of trust in a safe, fun, and friendly environment where people grow and thrive.   EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment. This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.   This position is currently not accepting applications. To search for an open position, please go to http://USATruckInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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