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Title

Junior Trainer - Operations Agent 

Description

TicketNetwork, seeks an Operations Agent who will specialize in training new agents for the center. They will work closely with a variety of internal teams to maintain our training program, provide feedback on new hires and deliver training to agents. Additionally, when time permits they may also assist in other areas related to customer orders, such as the Client Relations (Calls, Emails, Chats) and Vendor Relations (processing orders, delivering tickets, refilling orders). This will require excellent organizational, analytical, critical thinking and strong interpersonal abilities.

Primary Responsibilities:

  • Work with our Operations Sr. Agent who specializes in training.
  • Review training materials and determine where updates are needed or if supplemental training programs are needed.
  • Work with the call center new hires to answer questions during the training process.
  • Deliver in class training to new hires, shadow new hires for non class room training and track progress for each hire/class.
 
Position Requirements

Required Skills:

  • Strong interpersonal skills.
  • Ability to multi-task and maintain composure under pressure.
  • Analytical/thinks outside the box
  • Punctual and consistent attendance

Required Experience:

  • 2+ years in a professional work environment(Financial, Administration, Order confirmation)
  • 2+ years of computer experience running multiple programs at the same time within a professional environment.
  • 1+ year of training experience.

Preferred Experience:

  • Customer Service experience preferred
  • Call center experience preferred.

Education:

  • H.S. Diploma or equivalent required
  • Associate's degree preferred

Schedule:

  • Full time
  • Monday through Friday, 9:00AM to 6:00PM
 
Full-Time/Part-Time Full-Time  
Shift Days  
Division TicketNetwork, Inc.  
Exempt/Non-Exempt Non-Exempt  
Req Number CON-21-00059  
Location Hartford County - TN  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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