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Title

Outsource Delinquency Processor III 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 12/7/2021  
Position Outsource Delinquency Processor III  
Full-Time/Part-Time -unspecified-  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-21-00275  
Description

The Outsource Delinquency Processor III will process and research high-level delinquencies. These items come from the annual delinquency search. These delinquencies will include B & C-Service loans that will require research for penalty determination. Research could include; research for missing payments, payments from escrow, over payments at taxing authorities, verify delinquencies and pay current according to customer specific business rules, and misapplied payments. They will be required to manage their pipeline and ensure that the lender’s Service Level Agreement is not compromised. They will advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.

Tax Procurement

  • Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions.
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.

Workflow Management

  • Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task.
  • Accurately prepares production/statistical reports to mortgage lenders and direct supervisors.

Customer Service

  • Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.

Quality Control

  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Delinquency standards are met.
  • Accurately prepares production/statistical reports as applicable.

This position will perform other duties as assigned based on the needs of the department.

 

 
Position Requirements
  • High School Diploma or equivalent.
  • Experience in Microsoft Excel 2007, Microsoft Word and Microsoft Access 97.
  • Data Entry/Computer usage experience.
  • Customer Service Experience.
  • Minimum of 6 months as an Outsourcing Delinquency Processor II.
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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