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Customer Service Representative 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Great Opportunity for customer service representatives to be part of Customer Care with First Advantage.  We want YOU to join our award-winning customer service team! 

Perks & Benefits  

  • COMPETITIVE PAY - $19.23/hour 
  • Full time position with benefits! 
  • 401k, health, dental, vision, and life insurance 
  • Paid Time Off (PTO) 3 weeks annually  
  • 10 Paid Holidays 
  • Tuition re-imbursement 
  • Robust rewards program 
  • Ability to work from home 
  • All equipment is provided, and training is 100% paid 

Essential Duties and Responsibilities:

  • Answer 35+ inbound calls per day 
  • Passion for providing excellent customer service 
  • Effectively navigate multiple systems while talking to customers and resolving complex issues 
  • Educate customers on the criminal background screening or drug testing process 
  • Adapt to change with a positive attitude 


Position Requirements


High School Diploma or GED required. College Degree (BA or BS) preferred. Bilingual/Spanish language skills preferred


A minimum of 1-2 years prior experience preferred in a customer-facing. Desire 3 year experience in a call center environment

Other Knowledge, Skills, Abilities or Certifications:

Domain/industry knowledge related to the specific First Advantage services being supported may be required. Specific educational and/or experience requirements to demonstrate such knowledge are determined by the business unit
Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred
Ability to work in a logical flow to isolate causes of problems and determine potential solutions
Ability to multi-task (type notes into CRM while assisting customers via phone; work within multiple screens and platforms while assisting customers and/or researching issues; handle up to three concurrent chats, etc)
Confident ability to restate or rephrase questions to verify consistent comprehension of a problem
Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment
Ability to quickly connect with people, establish a rapport, express empathy and project confidence
Prior experience with Microsoft Office (excel, word, and outlook)
Demonstrated ability to work collaboratively in a team environment
Passion and enthusiasm for delivering an extraordinary customer experience
Effectively communicate in a clear and concise manner
Physical Requirements:

This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary. Flexibility of working hours (any schedule from 8am – 8pm; some Saturday work as business unit requires) and occasional overtime.

Working Environment:

This role routinely uses standard office equipment such as computers, keyboards, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.

Full-Time/Part-Time Full-Time  
Position Customer Service Representative ...  
Req Number OPE-21-00106  
Open Date 12/6/2021  
Location Remote  

This position is currently not accepting applications.

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