Great Opportunity for customer service representatives to be part of Customer Care with First Advantage. We want YOU to join our award-winning customer service team!
Perks & Benefits
Essential Duties and Responsibilities:
High School Diploma or GED required. College Degree (BA or BS) preferred. Bilingual/Spanish language skills preferred
A minimum of 1-2 years prior experience preferred in a customer-facing. Desire 3 year experience in a call center environment
Other Knowledge, Skills, Abilities or Certifications:
Domain/industry knowledge related to the specific First Advantage services being supported may be required. Specific educational and/or experience requirements to demonstrate such knowledge are determined by the business unit
Prior experience with Microsoft Windows Operating Systems and ISPs required and prior Customer Care and/or background services work related experience preferred
Ability to work in a logical flow to isolate causes of problems and determine potential solutions
Ability to multi-task (type notes into CRM while assisting customers via phone; work within multiple screens and platforms while assisting customers and/or researching issues; handle up to three concurrent chats, etc)
Confident ability to restate or rephrase questions to verify consistent comprehension of a problem
Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment
Ability to quickly connect with people, establish a rapport, express empathy and project confidence
Prior experience with Microsoft Office (excel, word, and outlook)
Demonstrated ability to work collaboratively in a team environment
Passion and enthusiasm for delivering an extraordinary customer experience
Effectively communicate in a clear and concise manner
This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary. Flexibility of working hours (any schedule from 8am – 8pm; some Saturday work as business unit requires) and occasional overtime.
This role routinely uses standard office equipment such as computers, keyboards, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.
This position is currently not accepting applications.
To search for an open position, please go to http://FirstAdvantageCorporation.appone.com