Fusion Academy is a revolutionary alternative, accredited private school for grades 6-12 that offers a fully individualized classroom: one student, one teacher. As the nationwide leader in one to one schooling, Fusion Academy has campuses throughout the country.
Every student at Fusion is unique - some students are accelerated learners; some need flexible scheduling; and others have special learning needs due to attention challenges, learning differences, or social and emotional difficulties. No matter why students come to Fusion, our model is simple - through compassion and acceptance, Fusion students learn on their terms, on their schedule, and in their learning style.
Our model is a unique academic program offering services year-round on a rolling admissions basis. Our environment is highly personal and socially inclusive. Equal emphasis is placed on students' emotional well-being as it is on academic achievements. In addition to full time enrollment, students at Fusion Academy may take a class for credit or enroll in our tutoring/mentoring program.
The Fusion culture offers a special place to work, teach, and learn. Fusionites are a special brand of educators--they are creative, passionate, embrace change, and have fun! They communicate honestly and with compassion to both students and colleagues. People join the Fusion family for more than just a paycheck; they seek to work with peers who share these values. And because Fusion is growing rapidly, we offer considerable opportunity for career advancement throughout the country.
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This role is remote/virtual.
**This role is sales-oriented and managed by performance.
***Pay is hourly $20-23 based on experience.
****Must be willing to work late afternoons and some Saturday hours to cover all domestic time zones.
****Spanish speaking, preferred
****School admissions/education setting experience A MUST!
****Customer Service Experience A MUST!
Job Summary:
You may be a proven rockstar in sales or you may be looking to transition your seasoned experience in education and/or customer service skillset into a different role. No matter where you are in your career, you appreciate the fact that one size doesn’t fit all students in education. You could be Fusion Academy’s next Admission Consultant (AC).
Fusion Academy’s National Communication Center, CONNECT!, is hiring experienced sales people, who will provide every family that inquires about Fusion a celebrity experience as they guide them through the admissions process. Fusion ACs are true Fusion ambassadors. Every lead is welcomed with warmth. ACs seek to build a connection with each family while promoting our unique 1:1 education model (one teacher to one student learning with different teachers for different classes) serving middle and high school students. Through thoughtful engagement ACs discover what key motivators are making a family seek Fusion’s support and if they are an overall Fusion fit academically, socially, emotionally, and financially. By sharing unique attributes an AC creates value for a potential family gaining a commitment to visit with our campus leader all the while providing a celebrity first impression and a strong hand-off to campus to continue the journey to enrollment.
In this role you will:
Work with a national team.
ACs mission will be to exceed student enrollment and revenue goals (Academy, Tutoring/Mentoring, and Classes for Credit) by effectively managing and driving inquiries through the enrollment process. The AC reports to the Senior Manager of the National Communication center. ACs communicate with great clarity and empathy. They bond with students, families, and staff. They know their audience and tend to impress. They hit targets and touch hearts.
At Fusion your days will always vary, but here’s what they may bring:
Guide inquiring families from the initial Lead through the Admissions Meeting process.
- Respond to all new inquiries within 1 hour, no later than 1 business day.
- Be the front-end celebrity experience responsible for answering questions online and over the phone, informing families of our differentiating factors, and encouraging them to make an appointment for an intake meeting with Head of School(s).
- Receive inbound calls including transferred sales leads and calls from potential families.
- Place outbound follow-up calls to sales leads and persuade potential families to make an appointment with Head of School(s) for intake.
- Oversee campus admissions funnels and ensure successful lead to intake processes are being upheld.
- Schedule and confirm all admissions meetings through appropriate cadence steps to include: email, phone and/or texting with clear communication and instructions including time, date, location, and requested materials (i.e. transcripts, immunizations, etc.).
- Maintain completed intakes at + 25% increase over prior year.
Maintain accurate and timely records of admissions activities in Salesforce.
- Input all admissions activities in Salesforce in “real-time”.
- Capture referral information 100% of time.
- Ensure lead is assigned a recommended cadence for coinciding customer journey.
- Provide detailed notes about all inquiries including educational history, academic/social/emotional needs, confirm tuition has been discussed and other pertinent data to support intake process.
- Ensure every inquiry has a follow up task, especially if removed from automated cadence, from lead to intake at which time a campus will own after visit for intake.
Develop and elevate brand awareness.
- Effectively communicate and promote the Fusion brand with prospecting families.
- Practice triangle training to perfect your messaging with stakeholders.
- Nurture prospective family relationships through an individualized approach, authentic connection, meaningful events, and other forms of celebrity experience.
- Support the promotion of prospective virtual or in-person events when a family is not ready to commit to an admission meeting. (Webinars, Coffee Chat, Open Houses, etc.).
- Responsible for support special campaign requests.
Inform admissions and marketing strategy to drive enrollment.
- Collaborate with stakeholders to inform of marketing themes that may impact enrollment strategy to drive inquiries, referrals, and campus growth.
Support the onboarding, new leader training (NLT), mentorship and ongoing development of new ACs during their onboarding and development.
- Act as positional mentor for new AC as requested.
- Participate in the on-boarding and NLT of AC(s) within the department.
- Develop and share admissions best practices as requested by SM.
- Provide support and guidance for NLT AC(s) focusing on the provision of a celebrity experience for all potential families.
- Assist NLT AC(s) in meeting target growth by providing resources and support.
- Conduct routine call quality guide audits to serve as accountability measures required for following FEG Admission Call Guide.
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Qualifications
- Bachelors degree (required).
- 1-2 years experience in a school admissions/education setting, required.
- 1-2 years customer service experience, required.
- Solid understanding and experience in working with students with learning differences preferred.
- Tech savvy a must, experience with messaging apps and chat bots.
- Experience using a Customer Relationship Management System (preferably Salesforce).
- Ability to work in a fast, paced technologically advanced environment.
- Driven by metrics, hitting enrollment goals and exceeding them! Results-oriented mindset.
- Enthusiasm and flexibility.
- Comfort with working remotely in an established home office environment and using a headset all day long.
- Ability to work evenings and Saturdays when needed.
Other key position expectations:
- Ability to deal with objection in a positive manner.
- A high level of integrity and professionalism.
- Patience and a problem-solving approach to issues.
- Excellent time management, organizational and multi-tasking skills.
- Persuasive oral and advanced written communication skills.
- An ability to understand and report on goals/metrics
- Ability to receive and give feedback as a commitment to constant self-improvement.
- Understanding and commitment to execute core systems and processes.
- Strong understanding of Fusion model and “life changing” messaging.
- Work in partnership and as an integral part of campus to CONNECT! enrollment team.
(Want to learn more about our schools? Go to our Fusion Academy YouTube channel to see student and parent testimonials.)
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
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