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Title

IT Support Analyst 

Category Information Technology  
Full-Time/Part-Time Full-Time  
Location Broomfield - Peak  
Req Number INF-21-00006  
About the Organization Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services.  
Description

Desktop Support Technician

Salary: $55000 - $60000

Peak USG is in need of a desktop support technician to provide Information Technology support across its operating companies.  Reporting to and under the direction of the Director of IT, the desktop support technician would provide technical assistance and analysis to employees and contractors.  This position requires excellent customer service skills both on the phone and in person.  Candidates must be service-oriented and able to communicate effectively with all levels of employees, including upper management and remote field management - this includes both written and verbal communication skills.  Must be proactive and able to anticipate, analyze and resolve issues under pressure.  Significant opportunity for professional growth.

 

Responsibilities:

Including but not limited to:

  • Troubleshoot, diagnose, and resolve hardware and software issues for end users
  • Document, track, and monitor problems to ensure timely resolution
  • Install, configure, maintain, and support PC hardware and software for the company's end user computing environment
  • Maintain inventory database, assign hardware and software assets, and manage warranty and service agreement information
  • Receive and manage support requests by phone, e-mail, and/or ticketing systems.
  • Support network and desktop printers
  • Provide support for company-issued mobile devices (Android, iOS).
  • Work with vendors to troubleshoot problems with hardware and software
  • Other duties as assigned.

 

Job Requirements

  • Minimum 1-2 years' hands-on desktop support experience and helpdesk experience in a Microsoft environment.
  • Proficient with  Microsoft operating systems , the entire Microsoft Office  suite
  • Knowledge of Microsoft System Center Configuration Manager (SCCM) or comparable enterprise desktop imaging and software deployment platform.
  • Communicates clearly and in an understandable manner with a wide range of people such as executives, managers, field employees and office staff.
  • Demonstrated analytical and problem-solving skills.
  • Ability to work independently, organize, and prioritize several projects and tasks at one time
  • Ability to work and communicate effectively in a team environment.
  • Must have a valid drivers license and willing to drive to, and work at multiple office locations in the Denver metro area.

 

 
Position Requirements  
Open Date 12/2/2021  
Close Date  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://peakutilityservicesgroup.appone.com



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