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Title

Players Club Host/ess 
Position Players Club Host/ess  
Position Requirements

MINIMUM QUALIFICATIONS:

  1. One (1) year of frontline guest service skills required.
  2. Demonstrates effective computer literacy skills with Microsoft programs and database systems.
  3. High School Diploma or GED.
  4. Accurately and efficiently handles cash and/or prizes for promotions.
  5. Requires strong math skills, cash handling and computing redemption.
  6. Physically fit - able to stand and walk for long periods of time in a smoke-filled, noisy environment; and able to perform repetitive motions with wrists, hands and fingers.
  7. Effective communication skills - verbally able to provide instruction, responds to questions, and has exceptional interpersonal skills and abilities.
  8. Flexible scheduling and able to work weekends, shift work and holidays.
  9. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  10. Requires a High Security Gaming License clearance.
  11. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

  1. None.
 
Description

JOB SUMMARY

Provides exceptional customer service to Players Club members while staffing the Players Club station, including communicating program features, assisting with membership registration and database entries.

 

ESSENTIAL JOB FUNCTIONS:

  1. Promptly and graciously greets each guest approaching the Players Club station.
  2. Provides information and assistance to guests on the Players Club program and/or promotions.
  3. Focuses on strong guest service, through an accurate tracking of customer play and extend service amenities accordingly.
  4. Develops club membership, communicates with casino operations on length of guest stay or play.
  5. Enrolls new members, enters onto the database and issues Player Club cards and instructions.
  6. Professionally and efficiently provides guest redemption awards as outlined.
  7. Remains knowledgeable of casino programs, events, promotions, and guest services to provide an accurate release of information.
  8. Participates in casino/club activities/events by contributing to an exciting atmosphere when utilizing the PA system, with direct guest contact and in all dialogue promoting Wildhorse operations.
  9. Maintains a clean and organized work station at all times.
  10. Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
  11. Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to supervisor.
  12. Ensures that operation of equipment, tools and materials are handled in a safe manner.
  13. Accurately and efficiently handles cash and/or prizes for promotions.
  14. Maintains confidentiality and integrity of any and all activity of guests and their accounts.
  15. Other related duties as assigned.

 

 
Salary $14.00-$20.00- Hourly  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Closing Date 12/31/2022 

This position is currently not accepting applications.

To search for an open position, please go to http://WildhorseResortCasino.appone.com

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