MedData has an exciting career opportunity for an Account Resolution Supervisor to work in a remote based role.
The schedule for this position will be 8am-5pm, Monday-Friday with flexibility as needed.
JOB SUMMARY:
The Account Resolution Supervisor is responsible for the Account Resolution Specialists who will report directly to him/her. The Account Resolution Supervisor must be available on a day to day basis to answer questions by Account Resolution Specialists, take higher level account issues, and educate their team members on new company policies and changes to existing policies. Account Resolution Supervisor will continuously mentor and train Account Resolution Specialists as well as monitor and keep track of their metrics. The Account Resolution Supervisor will report to the Account Resolution Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Create & maintain standard quality audit process
- Perform monthly quality audits and reviews
- Monitor workload, verify tasks are being worked in an accurate and timely manner
- Conduct quarterly performance reviews for direct reports
- Create & maintain a standardized training process
- Train all new employees in the department
- Maintain department training and operations manual
- Semi-annual refresher training and other training as necessary
- Conduct monthly team meetings, monthly check in meetings with each team member and monthly Process Improvement meetings.
- Communicate and follow up with call center management and staff regarding process changes
- Communicate & follow up with staff regarding policies and procedures and any changes
- Evaluation of and decision making regarding department procedures
- Schedule and distribute tasks as needed
- Monitor and track attendance in Management Portal and payroll system
- Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
- Patient Service Representative Experience
- Professional, accurate, clear and concise verbal and written communications
- Detailed and thorough
- Positive and encouraging attitude
- Resolution driven in timely manner
- Good attendance record
- Proficient in MS Word and Excel
To join our team of 2,000 employees and growing, please apply directly to this posting.
MedData is an Equal Opportunity Employer.
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