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Referral Coordinator 

Full-Time/Part-Time Full-Time  
Shift Days  
Location Boundless- Worthington Campus  
Position Referral Coordinator  
Category Administration  
Exempt/Non-Exempt Non-Exempt  
Open Date 11/23/2021  
Close Date 12/17/2021  
Req Number ADM-21-00023  

Are you a Referral Coordinator who is passionate about people? Are you looking for a job where you’ll enjoy excellent benefits and the chance to make a difference in your community? Then join the Boundless Health team!

Boundless Health, Inc. provides a variety of primary health, dental health, and outpatient behavioral health services to children, adolescents, and adults through our health clinic operations.

Will you join us? Apply today!

Boundless Health Benefits
Working for Boundless Health has many perks. We treat our team like family and offer advantages that allow you to focus, thrive, and grow. Why Boundless Health?

  • Excellent benefits including no-cost dental, vision, and life insurance.
  • A Boundless Health-sponsored $150 deposited into your flexible spending plan
  • 80 hours of paid time off (doubles to 160 in year two)
  • Student loan forgiveness through the Federal Public Service Loan Forgiveness Program
  • Career growth opportunities

Salary range: $17.00 - $22.00 /hour

What you would be doing

The Referral Coordinator plays a key role on the Boundless Health team by partnering with the clinical staff to ensure that patients can access the services that they need and reduce the risks that fragmented care present. This individual coordinates services both internal and external to Boundless Health and is responsible for assisting patients in scheduling specialty visits and collecting documentation from referred appointments.

Primary Job Responsibilities

  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. This tracking may use an IT database.
  • Schedule and coordinate appointments for Boundless Health services including primary care, dental, psychiatry, behavioral health counseling, speech and language pathology, psychological assessments and other services.
  • Cross-train to cover front desk duties. Ensure complete and accurate registration, including patient demographic and current insurance information.
  • Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
  • Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
  • Review details and expectations about the referral with patients.
  • Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
  • Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
  • Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
  • Ensure that referrals are addressed in a timely manner.
  • Remind patients of scheduled appointments via mail or phone.
  • Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.
  • Cross-train to cover front desk duties.

Work Environment

This job operates in an office and clinical environment.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time non-exempt position, and the traditional hours of work and days are Monday through Friday, 8 a.m. to 5:00 p.m. This is a full-time, non-exempt position, and hours of work and days will be determined based upon availability and Boundless need.


Travel would be occasionally needed to fulfil organizational needs.

Position Requirements

Minimum Education/Qualifications

  • High school diploma

Preferred Education/Qualifications

  • Medical assistant certification a plus

Preferred Education/Experience

  • Experience working in a healthcare setting preferred

Special Skills and Requirements

  • Strong customer service focus
  • Effective verbal and written communication skills
  • Teamwork orientation
  • Organized and able to manage competing priorities
  • Good judgment
  • Resourcefulness in problem solving
  • Able to take and follow through with delegated tasks and accountability

All candidates who have received an offer of employment will be required to undergo a pre-employment background check, drug screen, and health screen as applicable for the role.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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