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Clinical Services Administrator 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Under general direction, the Clinical Services Administrator, performs administrative tasks to obtain medical services results for our Exam Management clients. This role processes the initial entry and maintenance of various medical services results for processing including, but not limited to, contacting clinics for result follow up, downloading results from clinic portals, processing faxes from fax queue; provides client support when needed.  This position provides administrative support by collecting, storing, tracking, and adjudicating documents for our clients.  All medical documents must be managed in a timely manner and according to our client’s SLA.  This is an external client facing position as well as responsible for building and maintaining strong working relationships with multiple internal clients. Strong Professional telephone and office skills to support company goals and priorities are all key components of this role. 

Essential Duties and Responsibilities:

  • Follow up and communicate with clinics and customer contacts to get required documentation
  • Scan, process, update and maintain Client Medical Surveillance Files to ensure client compliance with regulations (federal, state and customer specific)
Position Requirements

High School Diploma or equivalent


  • Must be highly detail-oriented, and able to adhere to all Departmental procedures and DOT regulations.
  • Good written and communication skills.
  • Strong Professional telephone and office skills to support company goals and priorities.
  • Computer and data entry skills are required for database entry, query and reporting.
  • Working knowledge of Word and Excel preferred.
  • Demonstrated ability to multi-task and willingness to do tasks as assigned, as the workflow deems necessary. Must demonstrate a customer and team focus.
  • Demonstrated ability to learn quickly and implement knowledge in a fast paced environment.

Other Knowledge, Skills, Abilities or Certifications:
Experience reading medical documents, physicals, vaccination and immunization results is preferred

Condition of Employment: Must provide proof of COVID-19 vaccine

Physical Requirments:
This role is largely a sedentary in nature and involves sitting for long periods of time. The role requires the ability to hear and talk as well as to see data and adjust visual focus for computer and paper tasks, read, type, lift and/or carry equipment and files up to 20 pounds, walk, bend or stand as necessary.

Woking Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, calculators, filing cabinets and fax machines.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and requirements.

Full-Time/Part-Time Full-Time  
Position Clinical Services Administrator- UHG  
Req Number OPE-21-00102  
Open Date 11/23/2021  
Location Bolingbrook Office  

This position is currently not accepting applications.

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