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Title

IT Support Analyst - Corporate (Day Shift) 

Division Truck Hero - Corporate  
Location Ann Arbor, MI - Corporate  
Description

ABOUT US:

Since 2007, Truck Hero Inc. has grown into one of the largest truck accessory manufacturers in existence and has established itself as a force to be reckoned with in the marketplace. From the Ann Arbor, Michigan headquarters, they’ve steadily developed into a tight-knit family of 26 distinct brands with a product lineup that is virtually unmatched. From every angle, Truck Hero is truly a company that is on the move.

To fuel this kind of growth, Truck Hero is continually pursuing talented individuals with similar ambitions to join our team. We seek people who desire to work in a positive, team-based environment, who can commit to creating top-quality products and are internally driven to be the best. If this sounds like you, then Truck Hero would love to start a conversation about our great career opportunities!

If you would like to see what we do, check out our product lineup video:

Truck Hero - Accessories for Trucks. For Jeeps. For Life.

 

POSITION SUMMARY:

The IT Support Analyst will serve as the main point of contact for technical support requests related to computer systems, hardware, networks, or related software. This position will respond to queries, analyze the issue, isolate the problem, and determine and implement solutions. This role will be responsible for day-to-day IT support, prioritization, and execution of projects. As a first point for contact, the IT Support Analyst also support business applications like ERP systems by triaging with other support teams through the utilization of the Service Now ticketing system.

 

CORE FUNCTIONS:

  • Support functional users in completion of their assigned tasks through effective technical support and business process analysis.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, ERP systems, software, and hardware.
  • Maintain agreed upon service levels for IT Support.
  • Work collaboratively with employees across the organization to provide technical support for PCs, laptops, printers, cell phones, tablets and other network equipment.
  • Support users remotely using VPN, VNC, GoToMeeting, Remote Desktop and other tools.
  • Install, modify, and repair computer hardware and software.
  • Follow corporate policies and procedures.

 

 
Position Requirements

QUALIFICATIONS & REQUIREMENTS:

Education and Experience

  • Bachelor’s degree in computer science or a related field is required.
  • 0-2 years of relevant experience required.

 

Skills, Abilities, and Knowledge

  • Ability to follow processes and procedures to guide each project to the desired resolution.
  • Sound understanding of customer support, operations, and processes.
  • Ability to communicate effectively, both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
  • Basic knowledge of Windows operating systems, networks, databases and network security concepts and tools required.
  • Solid analytical skills to troubleshoot high-level, complex, and technical problems.
  • Excellent organizational skills with the ability to work with others to develop and implement complex projects.

 

Travel

  • Minimal travel is required; 10% or less.

 

PAY and BENEFITS:

  • Truck Hero offers competitive pay and the opportunity for annual increases, based on job performance.
  • Comprehensive medical, dental, and vision health insurance
  • A matched 401k savings program to plan and save for your retirement
  • Paid vacation and time off to ensure time with your family and a work/life balance
  • Educational assistance to continue college or pursue other skills and further your career
  • Discounts on great Truck Hero products for you, your family, and friends

 

WHAT’S NEXT?

  • Please take a moment to provide us your resume and/or complete our online application. You will quickly receive an acknowledgment that you applied, and we will follow up with you again shortly on next steps.
  • Check us out at www.truck-hero.com!

 

 

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Open Date 11/23/2021  
Req Number INF-21-00019  
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  

This position is currently not accepting applications.

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