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Title

Seasonal Guest Relations Associate - Part Time Ranger 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast’s largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100 — the highest possible score.


Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.


In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Seasonal  
Exempt/Non-Exempt Non-Exempt  
Description

Do you have outstanding customer service skills and thrive in a fast-paced team environment with a high level of attention to detail and organization? We have an exciting opportunity for a Part Time Seasonal Ranger on our Guest Relations team at one of the top science centers in the country with 84 acres of indoor and outdoor exhibit space that includes homes for butterflies, bears, wolves, and lemurs --right here in Durham. This position is to support the museum through our busy holiday season.


A successful candidate has a strong interest in working with the public, works quickly, efficiently, and enthusiastically in an often high-volume environment, and demonstrates flexibility for team support.

Responsibilities:
• Facilitate positive experiences for guests in the Museum's outdoor and indoor exhibit environments.
• Interact with guests and share information regarding exhibits and native wildlife.
• Provide guests with accurate information concerning prices, programs, directions, and other questions.
• Monitor the Museum's exhibit areas on a regular basis and handle guest concerns and emergencies. Perform regular checks to ensure a clean, welcoming, friendly environment for guests in all areas.
• Greet and address groups and assist in the unloading of buses on site and off site.
• Assist with parking control for special events and high-traffic days as needed.
• Be available to assist with other guest relations needs, including support during emergencies.
• Other duties as assigned.

 
Position Requirements

Qualifications:

  • At least one year of customer service experience
  • Keen observation skills and desire to be proactive about guest needs and experience
  • Strong interest in engaging children and adults of all ages through curiosity, discovery, inquiry-based and social learning
  • Enthusiastic and engaging attitude
  • Ability to respond appropriately to emergencies with provided training
  • Able to work a flexible schedule including weekends and occasional evenings
  • Able to work outside in changing weather conditions
  • Physically able to be on one’s feet for a up to 8 hours and walk distances of up to one mile on variable terrain
  • Able to wear a face covering for the entirety of the workday
  • Able to lift up to 30 lbs.
  • Valid US Driver’s license
  • Able to pass background check prior to employment
 
Shift Days  
Pay Range 12.05/hr  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Guest Services  

This position is currently accepting applications.

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