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Accommodations Manager 



The Legal Support Department is an important part of the NBCC Operations Division. The department works with all organizational affiliates and divisions as a shared service providing a range of legal support services related to contracts, government agency requirements, professional ethics, intellectual properties, and legal compliance issues.

The Accommodations Manager is responsible for ensuring that all assessments, examinations, application processes, and trainings offered by NBCC and Affiliates meet the requirements set forth by the Americans with Disabilities Act (ADA), the related U.S. Department of Justice regulations, and similar state law requirements. This is a non-supervisory position.

The Accommodations Manager will be responsible for working with key staff members in all organizational divisions to ensure that the policies, programs, applications, assessments, curricula, and trainings allow individuals with disabilities to have the same opportunities to fairly participate in the programs and services offered by NBCC and Affiliates, consistent with legal requirements. The Accommodations Manager also will be responsible for communicating and consulting with the COO, CEO, CLO, and division Vice Presidents to ensure test accommodation policies and practices are appropriate. In addition, the Accommodations Manager will review accommodation requests and appeals and provide recommended resolutions to supervisors.


The following responsibilities and duties are a summary of the essential roles and functions of the position. Other duties may be performed as identified by management to achieve department, division, and/or organizational goals.

  • Understand and interpret federal and state laws and regulations to develop and implement appropriate policies, procedures, and forms to achieve compliance with disability accommodation requirements.
  • Make preliminary recommendations and decisions concerning candidate requests for testing accommodations and appeals related to accommodations.
  • Ensure that accommodations are provided consistently and in compliance with federal and state laws and regulations, as well as applicable regulations.
  • Keep current on new research and developments in testing accommodations, legal requirements, and operational practices.
  • Maintain proper test accommodation matter files.
  • Ensure that appropriate documentation is received to support accommodation requests and associated decisions.
  • Communicate with candidates, clients, and relevant professionals concerning accommodation matters and issues.
  • Work with organizational departments, contracted vendors, and program partners to coordinate testing program accommodation activities.
  • Communicate effectively, verbally and in writing.
  • Communicate and relate to others in a professional, helpful, and complete manner.
  • Organize, prioritize, and monitor multiple projects and tasks through to completion with an attention to detail.
  • Work independently while contributing to a team environment.
  • Effectively identify and resolve problems and maintain strict confidentiality related to sensitive information.
  • Analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes.
Position Requirements

* This is a non-supervisory position and is a hybrid work schedule.  The employee will need to be able to come into the office in Greensboro, NC each week (depending on supervisory discretion) and the remainder will be remote work.  Only those candidates that can commute or relocate to Greensboro should apply. 

Education and Experience:

  • Bachelor’s degree from an accredited college or university; or equivalent combination of education and experience.
  • Knowledge of ADA requirements and disability accommodations
  • Two (2) years of professional experience preferred
  • Working knowledge of Microsoft Word, Outlook, and Excel
  • Excellent verbal and written communication skills required

Competencies Required:

  • Judgment
  • Interpersonal Skills
  • Critical Thinking
  • Communication

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually quiet.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • May need to be able to work from home for extended periods of time.
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 11/19/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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