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Title

Financial Service Collection Specialist 

Description

Summary

FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers competitive pay rates, comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time.

 

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

  • Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
  • Locate/skip-trace customers using state of the art skip-tracing tools combined with internet access.
  • Record accurate and detailed notes, update account status and customer information
  • Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
  • Adhere to consumer protection laws and FHC's standard practices and policies.
 
Position Requirements

Competencies

 

  • Must possess excellent verbal negotiation, customer service and communication skills
  • Must have cash collection experience 
  • Well organized, results driven, and able to work in a high volume and fast-paced office environment
  • Ability to resolve challenging situations calmly and professionally
  • Excellent time management
  • Applicants may be required to pass a background check.
  • Ability to work required full time schedule; 3 weekdays (8am-4:30pm) with 2 late shifts per week (up to 8pm) and potentially ad hoc Saturday’s (8am-12pm).
  • Attendance and punctuality are a must. Reliable transportation is required.

 

Work environment

  • Office role

 

Working from home Requirements:

  • Role does not support remote work

 

Physical/mental demands

  • Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

  • Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

 

Preferred education and experience

 

  • Experience in Debt Collection Recoveries for Banks, Commercial, Taxes, Municipals, School Tuitions, and Cash Collections.

  • Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required

  • Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat

  • High school diploma or equivalent

 

Security clearance requirements

  • Will be required to pass Federal background screening and/or state level criminal background screening.

 

This job description provides the basic requirements for this role and may include additional functions not listed.

 

An Affirmative Action / Equal Opportunity Employer

 

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

 

 

If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

 

If you want to view the EEO is the Law poster, please choose your language: English Spanish

 

If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish

 

If you want to view the Pay Transparency Policy Statement, please click the link: English Spanish

 

 

 

 
Full-Time/Part-Time Full-Time  
EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.


If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

If you want to view the EEO is the Law poster, please choose your language: English Spanish

If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish

If you want to view the Pay Transparency Policy Statement, please click the link: English Spanish



 
Division Corporate  
Exempt/Non-Exempt Non-Exempt  
Location FHC - North Andover  
Category Credit and Collection  
Shift Rotating Days and Evenings  
Position Financial Service Collection Specialist  
Req Number CRE-21-00017  
Open Date 12/13/2021  

This position is currently accepting applications.

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