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KCS Patient Services Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category Healthcare  



Klallam Counseling Patient Services Representative I

OVERVIEW: The Patient Services Representative manages the clerical aspects of the outpatient program, covering clerical and administrative policies and procedures; has the primary responsibility for ensuring that clients and guests are greeted and directed to the services that they need in accordance with good customer service and within HIPAA (Health Insurance Portability Accountability Act) and 42CFR regulations. The individual must be a team player.

LOCATION: Klallam Counseling Services

SUPERVISED BY: Treatment Program Manager

POSITION STATUS: Regular full-time non-exempt. This position includes medical, dental, life insurance, retirement, annual/sick leave benefits


WORK SCHEDULE: Monday Friday 8:00 am 6:00 pm

Hours may vary depending on agency needs. Must have availability for occasional evenings until 9:00 pm, and occasional weekends for a scheduled activity.

Occasional weekends for a scheduled activity.


  • Greet and respond to persons accessing the Klallam Counseling Center either in-person or by telephone to help ensure that they have a pleasant and satisfactory visit.
  • Assure an efficient client flow system, receiving clients and routing them to appropriate staff person and provide necessary information to clients and staff.
  • Supervision of urinalysis/BAL/saliva testing when UA tech is not available.
  • Maintain and coordinate client appointments for counselors, include funding, phone number and appointment type. Assure contact with clients 24 hours in advance of appointments.
  • Maintain an up-to-date phone and address list of referral agents.
  • Maintain client records which include the following:
  • Preparing for upcoming visits and assisting individuals in accessing all services they may be eligible for.
  • Typing correspondence for all programs
  • Filing all documents properly (no loose paperwork)
  • Sort and distribute mail, faxes and messages
  • Updating copies of all Intake/Evaluation form packets
  • Tracking insurance eligibility and availability to ensure full, complete and timely payments for all services provided
  • Update and keep copies available of all AA/NA schedules and office brochures; includes other materials to facilitate client communications.
  • Maintain the public areas (waiting room, restrooms, and conference rooms) so that they are welcoming to clients.
  • Demonstrated knowledge and the ability to model the expectations of confidentiality.
  • Maintain inventory and ordering procedure for office and other building supplies.
  • Maintain scheduling calendar for the Conference Rooms and KCS vehicles.
  • Maintain, when feasible, staff calendars.
  • Perform other related duties as assigned by the Treatment Program Manager or Lead Counselor which may include assisting other staff when available.
Position Requirements


  • Minimum of high school diploma or equivalency.
  • Ability to type 40 wpm.
  • Absolute adherence to confidentiality.
  • One year experience in greeting and working with the public.
  • Computer competency in word processing, spreadsheets, and data base.
  • Strong organizational skills and the ability to express thoughts clearly in verbal and written communications. 
  • Ability to communicate effectively and tactfully with clients and the community.
  • Ability to multi-task and assume a variety of roles depending on need.
  • Ability to establish and maintain effective working and public relationships.
  • Ability to work independently, makes decisions, and maintains program goals and priorities.
  • Good personal hygiene and grooming.
  • Ability to successfully pass a criminal background check and UA drug screening test.
  • If past drug/alcohol abuse exists, must have minimum of 1 year clean.
  • If past client of agency, must not have been a current client in the past year.


  • Stamina to work 40 hours per week primarily in an office setting
  • Ability to reach and squat for filing purposes
  • Walking and standing; sitting down for long period of time
  • Able to lift and carry light loads approximately 25 pounds
  • Requires use of standard office equipment, including computer, phone, fax, and photocopier
  • Need to be able to effectively deal with a wide public population who may exhibit angry and threatening demeanors
  • Being tactful and friendly


  • Must be able to comply with the Lower Elwha Klallam Tribe policies and procedures, including the Drug Free Workplace
  • Demonstrated knowledge and the ability to model the expectations of confidentiality.

With all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.


This person must be of the conviction that alcoholism and other drug addiction are treatable illnesses and public health problems.

This person must sign an oath or permanent confidentiality covering all client-related information

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Close Date  
Number of Openings 1  
Open Date 11/17/2021  
Location Lower Elwha Tribal Center  
About the Organization Information ---- about Lower Elwha Klallam Tribe  

This position is currently accepting applications.

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