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Technical Account Manager 


This is a new position that will help us focus on multiple initiatives that we perform for major customers and align them to both organizational strategies and customer needs. This role will be a customer advocate, implementor, and program manager for the projects that are part of the various initiatives associated with each major client.

We would look to the role to be the face of the company to one or more major customers; collecting requirements and refining them for our implementation and services teams, separating needs from desires and establishing an iterative rollout of the system functionality ensuring happy customers while maintaining business expectations.

Duties & Responsibilities:

  • Be the tactical point person between the Customer and the internal teams (Implementation, Service Operations, Development, PSO, Support)
  • Remove blockers on our side, identify those we need the Customer to resolve
  • Track action items and drive to completion
  • Maintain Status and Review projects for both internal and external consumption
  • Help manage projects within the customer portfolio, inception through completion
  • Collect requirements and refine them with the customer, separating needs from wants
  • Establish an iterative rollout of the system, including new or modified functionality and then manage bi-directional interaction to ensure reality meets the plan at a mutually acceptable location
  • Work with Finance to ensure accurate and timely invoicing is accomplished for any SOW projects associated with the Customer
  • Engage the group’s scrum master to ensure work is prioritized correctly, given both customer and corporate priorities
  • Oversee QA for output due to the Customer and ensure UAT is successful
  • Proactively drive customer success
  • Implement technical configuration as needed to drive efficiency, throughput, and customer success


Position Requirements

Education & Experience:

  • Bachelor’s Degree in Computer Science, or related field required or equivalent experience
  • Minimum of 2-4 years of experience leading projects and interacting with customers
  • Experience working with enterprise customers in the SaaS space
  • Knowledge of and experience with support and service operation tools and processes
  • A technical business acumen that ensures the organization is operating efficiently and effectively
  • Solid understanding of project management approaches suitable for projects, particularly those under the agile umbrella
  • Must have the ability to work effectively under pressure from both deadlines and challenging customers
  • Ability to successfully manage multiple priorities, but still be able to focus the team so that they can successfully complete tasks in top down priority
  • Excellent time management and organization skills
  • Strong attention to detail and able to complete tasks when committed
  • Strong team orientation and ability to collaborate across departments and practice areas, able to facilitate collaborative problem solving without pushing personal agendas
  • Relationship management acumen a plus.
Full-Time/Part-Time Full-Time  
Remote Work Eligible Yes  
Req Number OPE-21-00012  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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