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Senior Customer Success Manager 

EOE StatementAscentis is proud to be an Equal Opportunity Employer.

As a Senior Customer Success Manager, you will drive retention and engagement by proactively understanding our client’s business objectives, measuring product usage and building awareness of new features. Ultimately, your goal is to improve customer loyalty, reduce churn and uncover untapped upsell/cross-sell opportunities within key accounts. Centered around our cultural norms, you will collaborate across the organization to create an unsurpassed Ascentis experience for our clients.  

Cultural Norms:

Position Requirements

What are the general responsibilities of the position?

  • Understand the business objectives of a client, serving as a trusted advisor and advocate. 
  • Aligning with senior leaders at our clients. 
  • Identify at risk customers and work directly with the customer to remedy key concerns and follow through to resolution. 
  • Monitor and measure a client’s product usage. 
  • Build awareness and adoption of new features. 
  • Identify opportunities for expansion, without being the sales rep. 
  • Collaborate with the broader account team (Support, Professional Services, Product). 
  • Understand both Ascentis products and the customer’s essential business objectives to improve current state, revenue opportunity and future loyalty of customer. 
  • Perform Operational Business Reviews including a defined set of performance metrics. 
  • Communicate insights that influence future engagement and product strategies. 
  • Mentor new team members 
  • Bring senior experience to the team 

What are we looking for in a candidate? 

  • Thrive in fast-paced, collaborative environments 
  • Naturally curious and inquisitive 
  • Understand how to use data points to analyze top priorities 
  • Strong time management skills 
  • Dynamic, highly motivated, organized, self-starter 
  • Excellent written and verbal communication skills, including presentation experience 

 Education/experience/technical considerations: 

  • Bachelor’s degree required 
  • 4+ years of B2B customer support, account management or customer facing experience 
Location Minneapolis  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!


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