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Quality & Compliance Manager 

About the Organization Established June 15, 1971, Valley Community Services Board is a publicly funded organization where citizens of Staunton, Waynesboro, and Augusta and Highland Counties can receive Behavioral Health, Substance Use and Developmental Services services. Valley Community Services Board serves as the single point of entry into publicly funded mental health, developmental, and substance use disorder services for these localities.

Valley CSB is a person-centered organization, tailoring treatment to each individual. We value competency and compassion in every service we provide. We are also a resource for educating the public about the nature of mental health, substance use, and developmental disabilities to dispel stereotypes and encourage support for individuals facing those challenges.

Valley Community Services Board is an equal opportunity employer and a drug free workplace.
Open Date 11/11/2021  
Position Quality & Compliance Manager  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Shift -not applicable-  
Req Number QUA-21-00003  
Number of Openings 1  
Number Filled 0  

Valley Community Services Board's Quality and Compliance Department is seeking candidates for the Q&C Manager position. Under the direction of the Quality and Compliance Director, provides a supportive leading vision to the Q&C team. Actively participates in a leadership role of data collection and monitoring, recommendations, for quality improvement, trains staff on Electronic Health record system, coordination of policy and procedure review/revision schedules, coordination of agency workflows, and supports the overall mission of the Quality Management Divisions of the organization. Provides administrative supervision to the QA Specialist positions.


Essential Functions:

Monitors and reports on data for current initiatives, especially those related to outcomes and quality improvement.

Assumes an administrative role in the current EHR.

In collaboration with the Q&C Director, implement and review as needed an integrated agency wide risk management program to ensure the safety of individuals, employees, and visitors.

Conduct systemic risk assessment reviews at least annually to identify and respond to practices, situations and policies that could result in the risk of harm to individuals.

Provides administrative supervision to the QA Specialist positions, assuring timely reporting.



DMAS provider documentation requirements for an array of Mental Health, Substance Abuse, and Developmental Disabilities services.

DBHDS Licensing requirements for an array of MH, SU and DS services

General knowledge of HIPAA and Privacy standards

General knowledge of Electronic Medical Records systems.


Detail focused and able to extensively research issues to determine appropriate action.

Sound judgment and critical thinking skills

Performing independent work in providing required services and support to management in meeting various information services requirements.


Effectively prioritize tasks to proactively meet deadlines.

Work independently and interact effectively as a team player.

Gather, organize and present information, establish and maintain effective working relationships, and effectively communicate application of regulatory requirements and system use to every day work scenarios of varying staffing levels.

Position Requirements

Bachelor's degree in behavioral health or health information system field required. Master's degree and QMHP preferred. Documentation experience working in an electronic records system as well as familiarity with DMAS and DBHSD Licensing requirements for services provided by a community services board preferred.


Benefits Package includes 9 paid holidays and generous paid time off package. Valley CSB provides robust options for insurance, including competitive health insurance and participation in the Virginia Retirement System. This position is eligible for a $1500.00 sign-on bonus.

Salary Information  
EOE Statement Valley Community Services Board is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Additional Requirements  

This position is currently accepting applications.

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