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Intake Coordinator 

Category Social Services  


Under the direction of the Case Management Supervisor, the Intake Coordinator will perform the day-to-day administrative functions of the Case Management Department, as well as case management. The Intake Coordinator is responsible for clerical and administrative assistance for various portions of the department (i.e. intakes, tours and community outreach). The incumbent also serves as initial point of contact for people in the community seeking information regarding services available and responsible for networking with local referring agencies to generate potential enrollments into OV programs and services.

Embrace Opportunity Village core values by cultivating positive and meaningful CONNECTIONS with individuals served and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT. Reinforce and positively engage in Opportunity Village’s organizational culture supporting choice and creativity of all individuals served and staff.


  1. Network and maintain professional positive relationship with community referral sources.
  2. Participate in all case management activities including calls from community members, professional meetings, conducting tours/intakes, and assisting in the coordination of special meetings or events.
  3. Coordinate the intake assessment process, including scheduling meetings with all vocational team members, preparing assessment reports, and communicating with service coordinators regarding documentation needs (i.e., psychological and social assessments, and contract certifications).
  4. Facilitate and assist in the completion of all assessment documentation and other required documents, and submitting all documentation and information (E-format) to necessary departments and agencies.
  5. Maintain current and accurate individual’s data base information, including other existing data bases, for the maintenance of individual files per HIPAA compliance.
  6. Answer and respond to telephone calls and e-mails.
  7. Maintain the filing system, including training records and computer records to ensure all information is secure and easily retrievable.
  8. Audit client files, records, and books on a regular basis to ensure accuracy, and compliance with Federal, State and Opportunity Village policies and procedures.
  9. Advocate for appropriate vocational and support goals for each client served.
  10. Develop habilitation plans, service plans, and person centered plans for individuals served and train department managers on all plans.
  11. Understand and comply with all safety regulations within our organization as well as OSHA compliance.
  12. Responsible for all applicable Federal, State, and Organizational Case Management reports and documentation to be submitted accurately and in a timely fashion.
  13. Collaborate with other staff and stakeholders to ensure that all adults with disabilities have the opportunity to: gain knowledge of self-management and behavioral skills that will enhance their contribution and integration into the community.
  14. Complete scholarship, private pay, JDT funding and other agency funding renewals.
  15. Complete written scholarship, success, grant, and newsletter stories/articles.
  16. Serve as primary liaison and advocate for individuals served.
  17. Report suspected Abuse, Neglect and Exploitation (ANE), also known as mistreatment, verbally within 1 hour and written within 24 hours, as mandated by state law.
  18. Perform other duties as assigned.


  • This position has no supervisory responsibilities.
Position Requirements


  • Ability to work independently.
  • Ability to read, analyze and interpret written information.
  • Ability to communicate effectively with individuals, co-workers and supervisors (verbal and written).
  • Must possess social perceptiveness to assess and understand other’s reactions and behaviors.
  • Ability to define problems and draw valid conclusions.
  • Ability to interpret instructions, gain knowledge and have initiative.
  • Ability to maintain strict confidentially.
  • Ability work with individuals with developmental disabilities.
  • Must display professional demeanor.
  • Strong verbal, written and communication skills.
  • Good organizational skills, ability to set priorities, and multi-task.
  • Ability to work as a team player, and possess good customer service skills.
  • Good computer skills, including Word and Excel software knowledge.


  • Required: Associates degree in Social Work, Psychology, Vocational Rehabilitation, Special Education, or related field, AND one year’s work experience supporting people with intellectual or developmental disabilities, OR High School Diploma (or equivalent) and three years’ work experience supporting people with intellectual or developmental disabilities.
  • Required: Reliable transportation, ability to have a flexible work schedule as needed.
  • Required to attend special events as needed.
  • Required: Current Cardiopulmonary Resuscitation (CPR) and First Aid Certification is required or the ability to supply certification within 30 days of hire.
  • Required: Current Crisis Prevention Intervention (CPI) Certification is required or must be obtained within 90 days of hire.
  • Preferred: Bachelor Degree in Human Services or related field.
  • Preferred: Qualified Intellectual Disability Professional (QIDP).


The physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

  • Ability to lift and move boxes up to 40 pounds.
  • Ability to sit at a computer for prolonged periods of time.
  • Ability to work in a typical office environment.
  • Ability to tolerate stress.
  • Ability to travel across Southern Nevada area daily if needed.
  • Ability to determine proper levels or supports and disability needs of individuals.
  • Ability to conduct tasks and successfully perform under critical deadlines.
  • Manual dexterity to operate office equipment and examine documents, records and files.
Full-Time/Part-Time Full-Time  
Shift Days  
Rate of Pay DOE  
Exempt/Non-Exempt Exempt  
Req Number SOC-21-00008  
Open Date 11/9/2021  
Location Varies  
About the Organization Join Las Vegas' Favorite Charity! Here you can be proud to answer the question, 'Where do you work?' Opportunity Village (OV) is more than just a job; being a member of the OV team instills a sense of pride and purpose into your work week. Our motto for the people we serve is: Pride. Purpose. And a Paycheck. So it is no wonder that the same can be said for our employees who serve our clients.

Aside from the satisfaction of participating in a community that extends beyond our campuses, OV also offers a wide array of additional benefits including: health, dental and vision insurance, retirement savings account, training and development opportunities and much more!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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