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Title

Community Affairs Manager 

Description

Love animals? Want to make a positive impact on the planet? Come join Woodland Park Zoo as a Community Affairs Manager. We have one, full time, benefitted position open.

This position builds key relationships, designs programs, and coordinates the details of customized responsive experiences for key community relationships. This position also uses writing to draw in the audience with authentic stories of animal care and wildlife conservation. This position focuses on embracing the zoo’s voice and spirit of care (for animals and humans) to help make the zoo accessible to all through exceptionally curated content and extraordinary experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage Community Affairs programs on the Engagement team, including identifying priority audiences, designing and executing programs, measuring impact, and making recommendations for areas of growth. Programs may take place virtually, in-person at the zoo, or out in the community.
  • Work across zoo teams to align and coordinate multiple channels of community engagement work with outside partners to maximize positive impact.
  • Help build and foster strong community partner relations. Coordinate logistics and operational details of community engagement with individuals and groups for special personalized experiences, such as for partners like Make-A-Wish and Seattle Children’s Hospital.
  • Work with the Engagement team to design and execute comprehensive communication plans including objectives, messages, and measurements.
  • Write in a variety of formats that may include reports, letters, talking points, OpEds, articles, presentations, or other content utilizing different tone and voice depending upon the work product and audience.
  • Design compelling messages for key audiences that may include internal staff and external partners such as government agencies, community organizations, donors, media, and zoo guests; creating customized content that is relevant to each audience.
  • Serve as project manager for complex communications projects from ideation to production, and disseminate to analysis. Assure the coordination across stakeholders, subject matter experts, creative content and multimedia partners, reviewers, production managers, audience deployment specialists, and data teams.
  • Provide communications counsel and partnership to senior-level zoo partners including executive leaders, development staff, and mission impact partners.
  • Assess current communication products and offer feedback and possible alternatives to the department leadership for process, product, and system improvements.
  • Perform other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree from an accredited four-year college or university in communications, public relations, journalism, English, or related field; and four or more years related experience and/or training; or equivalent combination of education and experience.
  • Experience managing projects from beginning to end with multiple stakeholders and with limited oversight.
  • Great attention to detail.
  • Ability to create and lead community engagement programs.
  • Exceptional writing and editing skills.
  • Experience with conceptualizing, building, and executing communications strategies and consulting with teams ranging from C-suite to individual contributors.
  • Excellent interpersonal and communication skills and comfort speaking with small and large groups of internal and external audiences.
  • Strong customer-service orientation and the ability to work collaboratively and effectively under pressure.
  • Ability to work as a member of a team with close and frequent communication, and the ability to work independently and produce high-quality work with limited oversight.
  • Ability to work a non-standard/flexible schedule, including weekends, evenings, and holidays.
  • Demonstrated computer skills, including proficiency with Microsoft Office (especially Outlook, Word, Excel, PowerPoint, Access, and Teams).
  • Ability to evaluate problems and to effectively solve them in a timely manner; respond to concerns with empathy and inclusivity; and able to appropriately respond to conflict.
  • Able to identify and suggest changes that promote positive impacts with a lens for diversity and inclusion. Able to quickly and methodically adjust priorities when needed.

PREFERRED SKILLS

  • Demonstrated experience with program development in a matrixed organization.

PHYSICAL DEMANDS

  • This position may be required to lift up to 35lbs.
  • Reasonable accommodations may be made to perform essential functions.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to a typical office environment and/or outdoor weather conditions. The noise level in the work environment is typically moderate. During COVID-19, there may be a combination of remote and onsite work

Pay: $70,000-$80,000/annually plus benefits

Employment Requirements: 

Applicants must be at least 18 years old. A criminal background check will be required of the selected applicant. 

COVID-19 Vaccination  

  • As of November 24, 2021, employees working on or accessing zoo grounds are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by your first day of employment. 
  • People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. 
  • Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation. 

 

Application Directions: Applications are accepted online through our Jobs Page at zoo.org/jobs; no other forms of application will be accepted. Cover letter and resume are required

Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status. 

Woodland Park Zoo is committed to providing access and reasonable accommodation in all of its services. If you need accommodation in the application or interview process, please contact our recruiting team at  careers@zoo.org

 

 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Req Number ENG-21-00004  
EOE Statement Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status.
 

This position is currently accepting applications.

Apply Now



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