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Title

Patient Care Corodinator/Clinical Relations Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Category Article 31  
Description

POSITION TITLE: Patient Care Coordinator / Clinic Relations Specialist

DEPARTMENT: Family Support Services

REPORTS TO: Director of Clinical Services & Strategic Initiatives

OVERVIEW OF POSITION:

The Patient Care Coordinator / Clinic Relations Specialist candidate must have the ability to relate and respond to our consumers, work in a fast-paced environment, display a high level of professionalism, work with a team, and work independently. In addition, the Patient Care Coordinator / Clinic Relations Specialist must be able to take direction, be computer literate with data entry experience, and possess practical verbal and written communication skills.

Additional duties include but may not be limited to conducting community presentations to secure new business (referrals) for the clinic and collaboration and coordination with internal foster care and family support programs to reduce barriers for successful attendance at clinic-based services. Also, sending intake/referral packages to establish new patients, completing eligibility forms, insurance clearances, and all paperwork associated with the Intake Process. The candidate will accurately enter and maintain electronic documentation through the computerized record-keeping (EMR system) and manual documentation as required for operational efficiency and compliance. Collect required documentation for intake and follow up on missing items. Assist with client setup with funding sources for treatment. Professionally handling all incoming calls and pre-screen / follow-up with clients who wish to enter the program or require crisis intervention follow-up.

DUTIES AND RESPONSIBILITIES:

  • Coordinates process for admissions/referrals/crisis supports/discharges following established procedures; participates in development and quality improvement activities.
  • Collaborates and coordinates with internal foster care and family support programs to reduce barriers for successful attendance at clinic-based services.
  • Coordinate with community families/consumes to increase participation in clinic appointments
  • Completes eligibility forms, insurance clearances, and all paperwork associated with the Intake Process for Medicaid insurance-related reimbursement.
  • Conducts community presentations to secure new business (referrals) for the clinic
  • Schedules trainings and assists with maintaining training records and credentialing of clinic personnel.
  • Greets all consumers in a professional and friendly manner; and keeps the reception area welcoming.
  • Answers all phone inquiries or takes messages when needed.
  • Types letters, memos, reports, forms, and other relevant clerical material required at the clinic and save these records in computer files.
  • Assists with filing, copying, faxing, distribution of written material, and other similar clerical functions as needed.
  • Completes appropriate duties related to the proper management of the reception area as assigned.
  • Completes appropriate data entry to provide support to administration as assigned.
  • Prepare office supply requests and track office supply needs and use.
  • Ensure operations are managed in a fiscally sound manner.
  • Weekend and evening hour requirements as applicable
  • Perform other job-related tasks and duties as assigned.

QUALIFICATIONS:

  • High school diploma or equivalent; Bachelor's degree in social work preferred.
  • Computer skills - including strong skills in Microsoft Office products and the ability to learn other computer applications such as MyEvolv electronic record keeping.
  • Must be personable and able to interact in a pleasant manner and appropriately with consumers and clinic personnel.
  • Ability to work some evening and weekend hours, as applicable
  • Outstanding writing and communication skills
  • Proficiency in Spanish preferred

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Salary  
Benefits  
Work Location  
Division Family Support Services  
About the Organization It is our vocation to serve those in need, to aid those who desire help, and to guide those who seek better lives. Through supportive interventions, we provide help, create hope and preserve dignity.

We provide help by offering an array of services for underserved families and individuals with special needs. All that we do is delivered with care, compassion, and respect, to address fundamental challenges, improve well-being and increase self-sufficiency.

We create hope by strengthening and empowering families and individuals in need. By providing shelter, care, treatment, rehabilitation, counseling, training, and connection to high quality allied services, we produce holistic solutions that enhance each person’s physical, mental and social well-being, as well as their positive connections to family and community.

We preserve dignity with a faith-based commitment to recognizing the value of each person we serve, regardless of race, religion, creed, or life circumstances.  

This position is currently not accepting applications.

To search for an open position, please go to http://CatholicGuardianServices.appone.com



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