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Title

Member/Customer Service Associate 

Description

Oklahoma Electric Cooperative (OEC) is a nonprofit electric cooperative and is owned by those we serve—our members. We work for our members, not for distant investors. That means any revenue we make in excess of the cost to do business is returned to our members—similar to profits made by investor-owned utilities being distributed among their shareholders. OEC strives to be our members’ trusted, preferred energy provider and impactful community partner.

We believe one avenue to accomplish this is by hiring individuals who will partner with us in providing outstanding service to our members. OEC values our employees and provide competitive pay and excellent benefits, including medical, dental, and vision insurance, as well as retirement saving options.

OEC is currently accepting resumes for the open position of Member Service Associate in our Member/Customer Service department. This is an in-office position located in Norman, OK.

Member Service Associates are empowered to make decisions while handling a heavy volume of in-bound calls, providing electric and fiber members and visitors with a positive experience through in-office and multi-media interaction (email, mail, chat).

The Member Service Associate works with a wide variety of computer applications:

  • Customer Information System
  • Outage Management System
  • Meter Data Management
  • Prepaid Account Management
  • Cash Register

Responsibilities include:

  • Creating service orders
  • Answering billing inquires
  • Trouble-shooting high bill calls
  • Educating membership about energy efficiency and consumption
  • Providing information related to OEC Fiber products and services, including coordinating installations
  • Making deferred payment arrangements
  • Processing payments
  • Preparation of incoming/ outgoing mail
  • Digitizing and indexing of important documents

Ideal candidates meet the following qualifications:

  • High school diploma or equivalent
  • Basic computer and Microsoft Office suite knowledge
  • Customer service and cash handling experience
  • Excellent verbal and written communication skills
  • Punctual, can work with minimal direction to accomplish assigned tasks in a timely manner, remain calm in fast paced, demanding environment, and able to work in a team environment
  • Bilingual speaking, reading, and writing skills (English and Spanish) are a plus

 

Please note that applicants applying through a job board may need to complete their application at okcoop.org/join-our-team/. Please check your email for further instructions.

Please whitelist careers@okcoop.org and noreply@ascentis.com to ensure receipt of emails related to your application.

 
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. Our objective is to maintain a continuing policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://OklahomaElectricCooperative.appone.com



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