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Warehouse / Counter Sales (JJH) 


ounter Sales/Warehouse Associate-Raleigh NC
Job description

At Haines, our people are the backbone of our operation, and they are like family. We believe that happy employees lead to happy customers…and there is no better time to be at Haines than right now!We are on a new journey of growth and change-building on our strong heritage and the commitment of all our associates-and we are looking for talented, hard-working and loyal people to join our distribution family.

Founded in 1874 on the company's core values of providing customers with superior service and products, Haines is among the oldest privately held companies in America. It is the largest floor covering distribution company in the country with operations covering the Northeast, Mid-Atlantic and Southeast.

We are actively seeking a Warehouse Retail Counter Sales Associate to work in our Raleigh, NC facility. This individual will be responsible for a variety of tasks including warehouse, counter sales and customer service both in the warehouse and in the flooring showroom. This role will primarily work daylight hours.

We provide competitive salaries, generous benefits, a business casual work environment and fun employee outings and events. Most importantly, we offer opportunities. Everyone in the organization has the opportunity to contribute to the success of the company and enjoy the ability to grow their career. In fact, throughout the history of our company many of our company's leaders started in entry-level positions and worked their way up.

To learn more about the Haines experience, please visit

Retail Counter Sales Responsibilities:

  • Process orders for counter customers in showroom
  • Answer customer inquiries about products, pricing, orders, inventory, etc.
  • Refine showroom appearance and maintain stock levels
  • Resolve order-related issues and expedite orders when necessary
  • Adhere to team processes and corporate initiatives

Customer Service:

  • Answer incoming phone calls and provide positive customer service
  • Provide back-up customer service support
  • Counter Sales at other locations (if applicable):
  • Process orders for counter customers at other stores in the mid-Atlantic region * Check inventory and conduct cycle counts
  • Help improve and organize product displays in showroom and warehouse

Warehouse Responsibilities:

  • Use Forklift to unload inbound freight and load customer orders
  • Organize and review inventory as needed for the branch
  • Keep an organized, clean and safe work environment


  • High school diploma or GED
  • At least 2-5 years of retail experience, preferably with some supervisory responsibilities
  • Good verbal and written communication skills
  • Bilingual (conversational Spanish) a plus
  • Previous forklift experience a plus
  • Prior floor covering experience is a plus
  • Planning, organizing, and work management skills
  • Good analytical and problem solving skills
  • Basic Excel, Word, AS400 skills
  • Strong listening, communication, planning, organization and work management skills a must
  • Ability to push, pull, lift and/or carry up to 80 lbs

Job Types: Full-time

Job Type: Full-time

Position Requirements  
Full-Time/Part-Time Full-Time  
Shift First  
Division JJ Haines  
Exempt/Non-Exempt Non-Exempt  
Location Raleigh  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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