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Training Program Coordinator 


Job Summary:

The Continuing Education Provider Services Department’s mission is to provide quality assurance of continuing education (CE) programs and providers that enable professional counselors to maintain, develop, and increase professional competencies. Housed within the Credentialing and Quality Assurance Division, the department ensures that organizations offering NBCC credit for qualifying CE programs meet and maintain only the highest level of quality in content, development, delivery, documentation, and all other aspects needed for effective, evidence-based programming. In collaboration with the Center for Credentialing & Education (CCE), the Continuing Education Provider Services Department strives to advance professional excellence of credentialing programs by ensuring that credential trainings and CE opportunities for credential holders meet the highest level of quality and accreditation standards and promote professional competencies and implementation of best practices by credential holders.

The Training Program Coordinator is responsible for reviewing credentialing program content, making determinations of provider eligibility, and evaluating compliance with policy terms and directives. The Training Program Coordinator will engage in regular communications with credentialing provider applicants and approved training program providers, as well as NBCC and CCE leadership. This position will also be regularly involved in collaborative efforts with the CCE Business Development Department. The Training Program Coordinator is responsible for completing timely reviews; providing active feedback and input into the processes within the department; training staff on credentialing program content, policy, and training provider eligibility; as well as participation in team discussions with the goal of continued improvement, consistency, and quality assurance for all reviews.


· Thinks critically regarding program content for all credentials, training program requirements, and other aspects related to each profession represented by a CCE credential.

· Applies the CCE Registered Credential Training Provider (RCTP) Policy and Continuing Education Provider Services Department procedures.

· Collaborates regularly with the CCE Business Development Department to ensure proper stakeholder response, strategy of the overall process, and that the needs of the CCE credentials are represented accurately and appropriately.

· Reviews RCTP applications.

· Performs required audits of applicants and current RCTPs.

· Produces written communication and decision letters to applicants, RCTPs, and other stakeholders.

· Communicates verbally with applicants, RCTPs, and other stakeholders.

· Trains team members on RCTP policy and procedures.

· Operates virtual communication platforms, including telephone and video conferencing.

· Assists with NBCC Approved Continuing Education Provider (ACEP) responsibilities, if needed.

· Other duties as assigned.

Supervisory Responsibilities (if applicable): n/a

Position Requirements

Required Skills/Abilities:

· Excellent strategic decision-making and problem-solving skills

· Excellent interpersonal and customer service skills

· Excellent verbal and written communication skills

· Excellent time-management skills

· Strong research and analytic skills

· Strong synthesis skills

· Strong leadership skills

· Strong creativity and original idea development skills

· Ability to plan, organize, and prioritize work

· Ability to work well independently and collaboratively

· Proficient with Microsoft Office and related technology communication platforms


· Ethical, practices good judgment

· Adaptable

· Critical thinking

· Attention to detail

· Motivated

· Collaborative

· Customer focus

· Responsive

· Professional

· Accountable

Education and Experience:

· Master’s degree or equivalent in counseling, human services, or other related fields.

· Two years’ related experience and/or training preferred.

· Familiarity with graduate-level counseling and counseling regulatory standards.

· Or equivalent combination of experience and education.

· Working knowledge of Microsoft Word, Access, and Excel.

· Working knowledge of the internet, company databases, and simple query reports such as mailing labels.

· National Certified Counselor preferred.

· Excellent verbal and written communication skills required.

Work Environment: Hybrid—Telecommuting and on campus at the NBCC office

Physical Requirements:

· Ability to work (sit or stand) at a desk throughout the workday

· Ability to look at computer screen throughout the workday

· Ability to lift up to 10 pounds

Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 11/1/2021  
Location National Board for Certified Counselors  
About the Organization The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and administer a national certification system and to identify qualified counselors who have voluntarily sought and obtained NBCC board certification. The organizational mission is to advance counseling as the premier certification body of the profession with the vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is composed of three organizational affiliates: The National Board for Certified Counselors (NBCC), the Center for Credentialing & Education (CCE), and the NBCC Foundation (NBCCF).

NBCC and Affiliates has operations and partnerships in approximately 40 countries providing professional certifications, occupational credentials, training programs, educational activities, and public mental health services through institutes and residencies. Over 66,000 board certified counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services, and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals.

NBCC's primary organizational functions relate to the development and operation of quality credentialing, certification, and quality assurance programs. CCE creates and administers other occupational programs, including education and training activities, and leverages credentials to best serve communities. Additionally, CCE provides management services for associations, boards, agencies, and other organizational clients. NBCCF administers programs focused on capacity building, the expansion of access to mental health services in underserved and never-served communities, and the development of high-quality professional development resources for counselors.  
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently accepting applications.

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