Job Summary:
The Continuing Education Provider Services Department’s mission is to provide quality assurance of continuing education (CE) programs and providers that enable professional counselors to maintain, develop, and increase professional competencies. Housed within the Credentialing and Quality Assurance Division, the department ensures that organizations offering NBCC credit for qualifying CE programs meet and maintain only the highest level of quality in content, development, delivery, documentation, and all other aspects needed for effective, evidence-based programming. In collaboration with the Center for Credentialing & Education (CCE), the Continuing Education Provider Services Department strives to advance professional excellence of credentialing programs by ensuring that credential trainings and CE opportunities for credential holders meet the highest level of quality and accreditation standards and promote professional competencies and implementation of best practices by credential holders.
The Training Program Coordinator is responsible for reviewing credentialing program content, making determinations of provider eligibility, and evaluating compliance with policy terms and directives. The Training Program Coordinator will engage in regular communications with credentialing provider applicants and approved training program providers, as well as NBCC and CCE leadership. This position will also be regularly involved in collaborative efforts with the CCE Business Development Department. The Training Program Coordinator is responsible for completing timely reviews; providing active feedback and input into the processes within the department; training staff on credentialing program content, policy, and training provider eligibility; as well as participation in team discussions with the goal of continued improvement, consistency, and quality assurance for all reviews.
Duties/Responsibilities:
· Thinks critically regarding program content for all credentials, training program requirements, and other aspects related to each profession represented by a CCE credential.
· Applies the CCE Registered Credential Training Provider (RCTP) Policy and Continuing Education Provider Services Department procedures.
· Collaborates regularly with the CCE Business Development Department to ensure proper stakeholder response, strategy of the overall process, and that the needs of the CCE credentials are represented accurately and appropriately.
· Reviews RCTP applications.
· Performs required audits of applicants and current RCTPs.
· Produces written communication and decision letters to applicants, RCTPs, and other stakeholders.
· Communicates verbally with applicants, RCTPs, and other stakeholders.
· Trains team members on RCTP policy and procedures.
· Operates virtual communication platforms, including telephone and video conferencing.
· Assists with NBCC Approved Continuing Education Provider (ACEP) responsibilities, if needed.
· Other duties as assigned.
Supervisory Responsibilities (if applicable): n/a
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