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Title

Call Center Associate- Remote 

Description

The Call Center Associate is an advanced Contact Center service position, tasked with fielding certain Sales and all support calls and emails for the Call Center and Fulfillment Team.

This position requires employees to act as the first line of contact for the inbound customer support enquiries via phone calls and emails from clients, as well as for the incoming inquiries for the Fulfillment Team. The position also acts as a bridge between supplying partners and clients, using phone outreach to clarify and troubleshoot client issues. This position will also be involved in email communication to better service clients.

Primary Responsibilities:

  • Fielding inbound support calls and emails, with the intent of resolving all first level support.
  • Contacting supplying teams via telephone to discuss and confirm delivery details, and updates.
  • Relaying delivery information to clients
  • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
  • Refills orders via web site partner sites to assist clients
  • Fields inbound support calls for partner sites
  • Troubleshooting and answering general questions related to client ticket requests
  • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
  • Coordinates delivery updates with clients
  • Communicates with other internal departments as necessary
 
Position Requirements

Required Experience

  • At least one year of experience working in a high volume call center job.
  • At least one year of experience in a professional customer service position

Other Requirements

  • This position is 100% remote. Candidates must have a home office setup to be able to work remotely.

Shift

  • 100% remote
  • Full time
  • At least one weekend day (Saturday or Sunday) required
  • Second shifts available

 

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Division TicketNetwork, Inc.  
Exempt/Non-Exempt Non-Exempt  
Req Number CON-21-00048  
Location Arizona - TN  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://RCNCapital.appone.com




 


 
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