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Title

Desktop Support Specialist 

Description

The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Academy as needed.

 

Responsibilities:

  • Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
  • Provide support for IT Assets such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
  • Provide highly satisfying services and support for all levels of users in the organization including staff, members, vendors, and partners.
  • Administer all duties in accordance with established policies, procedures, and standards.
  • Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation when appropriate.
  • Multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
  • Troubleshoot IT hardware, software, network, and printers.
  • Provide Audio/Visual support as needed.
  • Provide on-call and after-hours support as needed for urgent escalations.
  • Continuous learning of new systems, business processes and concepts.
  • Other duties as assigned by IT Management.
 
Position Requirements
  • Minimum of 3 years’ experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
  • Must be a customer service focused, self-motivated professional with the ability to interface effectively with end users and non-technical people.
  • Excellent oral and written communication with strong interpersonal skills and a positive and enthusiastic attitude.
  • Ability to quickly learn systems with little or no documentation.
  • Strong knowledge of Windows Operating System and Apple.
  • Demonstrated ability to think “outside-the-box”, perform research, and operate independently to devise solutions to difficult problems.
  • Ability to work with executives, staff, and vendors who have varying computer skills.
  • Ability to manage stress appropriately and professionally.
  • Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures.
  • Ability to create and maintain technical documentation.
  • A+, MSDT, or Help Desk certification preferred.
  • Ability to lift, carry, and push or pull up to 40 pounds.

If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined on a case by case basis.

#LI-DNI

 
Full-Time/Part-Time Full-Time  
Position Desktop Support Specialist  
Exempt/Non-Exempt Non-Exempt  
Open Date 10/28/2021  
Location Los Angeles  
About the Organization The Academy is the world's preeminent movie related organization, comprised of 9,000+ accomplished individuals working in cinema. We recognize and uphold excellence in the motion picture arts and sciences, inspire imagination, and connect the world through the medium of motion pictures.











 
EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently accepting applications.

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