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Title

Account Manager, Group Sales & Hospitality 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

The Account Manager, Group Sales & Hospitality generates maximum revenue for the Pittsburgh Pirates organization through full-menu product sales (group tickets, season tickets, suite leases, suite rentals and hospitality) to companies and individuals with a heavy concentration on group tickets and hospitality.

Responsibilities

Primary:

  1. Generate maximum revenue for the Pittsburgh Pirates through full-menu product sales.
  2. Prospect and sell group packages within the local market of the Greater Pittsburgh area.
  3. Be the face of the Pittsburgh Pirates within your account base; attending monthly board meetings, coaches events, tournaments and other club events.
  4. Generate sales leads through previous group leader network, as well as phone, email outreach and a strong emphasis on face-to-face appointments.
  5. Develop strong relationships with group leader network to ensure long-term support of the Pittsburgh Pirates.
  6. Execute monthly touchpoints with existing group leaders and new prospects.
  7. Proactively search for best practices for lead generation within target market.
  8. Sell group tickets, suite rentals and hospitality and season tickets
  9. Achieve group sales goals on a monthly and annual basis. Create and develop new group business by regularly pitching new group prospects through ballpark tours, external appointments, and phone prospecting.
  10. Work to grow existing group/hospitality and theme night events and develop, plan, and execute new events.
  11. Renew existing group ticket accounts by establishing strong relationships with key group contacts to grow involvement of renewing accounts each year.
  12. Service and cross-sell existing group ticket clients.
  13. Maintain accurate CRM records of all prospecting activities and closed sales for account base including ticket plan and group customers and prospects.
  14. Meet and exceed daily and weekly expectations related to outbound activity and appointments.
  15. Maintain the highest level of customer service to all ticket holders.
  16. Achieve group sales goals on a monthly and annual basis.
  17. Meet with Director, Group Sales & Hospitality regularly producing accurate updates on prospecting activity, sales performance, outside appointments, event recaps, and account management.
  18. All other duties as assigned by the Director, Group Sales & Hospitality.

Secondary:

  1. Assist with game day responsibilities of the sales department.
  2. Participate in weekly sales meetings and training opportunities.
  3. Attend outside events with the purpose of driving sales for Pirates products.
 
Position Requirements

Required:

  1. Bachelor's Degree in Business Administration or equivalent experience
  2. Minimum of 1 year of sales experience
  3. Knowledge of Microsoft Office Applications

Desired:

  1. Experience within a professional sports environment
  2. Experience in ticket sales
  3. Proficiency in CRM or Tickets.com software systems
 
Location Pittsburgh, PA  
Full-Time/Part-Time Full-Time  
Shift Days  

This position is currently accepting applications.

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