Elevate Patient Financial Solutions has an excellent career opportunity available as a Patient Advocate to work in a Hospital setting located in Temple, TX. The schedule for this Full Time role is Monday-Friday 8am-5pm with rotating holidays.
POSITION OVERVIEW:
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. Working as the liaison between the patient in need, the hospital facility and government agencies.
ESSENTIAL DUTIES AND REQUIREMENTS:
Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
Complete the appropriate applications and following through until approved
Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked
Provide exceptional customer service skills at all times
Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
Maintain assigned work queue of patient accounts
Collaborate with hospital staff, case managers, social workers, financial counselors
Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
Request home visits as needed to acquire documentation
As per established protocols, inform the client in a timely manner of all approvals and denials of coverage
Participate in additional training requirements in an effort to stay abreast of the ever changing rules and regulations associated with the various governmental programs
All other duties as assigned
QUALIFICATIONS AND RESPONSIBILITIES:
High School Diploma or GED preferred, except when required by our client.
Prior hospital experience preferred
Adaptability when dealing with constantly changing processes, computer systems and government programs
Professional experience working with state and federal programs
Exemplary critical thinking skills
Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
Effectively communicate both orally and written, to a variety of individuals
Ability to multitask
Ability to function in a fast paced environment
BENEFITS:
Elevate PFS Holdings believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
Medical, Dental & Vision Insurance
401K (100% match for the first 3% & 50% match for the next 2%)
15 days of PTO
2 Floating holidays
7 paid Holidays
Employee referral bonus program
Teamwork: We believe in teamwork and having fun together
Career Growth: Gain great experience to promote to higher roles
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Elevate PFS Holdings, Inc. is an Equal Opportunity Employer
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