In the performance of their respective tasks and duties, all employees are expected to meet the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Deliver great customer service to both internal and external customers.
- Demonstrate the Core Values: Expertise, Service, and Passion.
Job purpose
The Bids and Contracts Specialist is very important to the profitable growth of the company. This position is responsible for growing sales revenue and gross margin through the submission of proposals/bids through an online platform (Lamlinks). The Bids and Contracts Specialist provides guidance and expertise to cross-functional departments to meet customer needs including samples, quality documentation, labeling, timely and accurate fulfillment, etc. The Bids and Contract Specialist also analyzes the results of the RFQ process to identify trends, areas to improve profit margins, and captures other data and feedback so they can partner with QPD Manager on changes needed to increase hit rate and profitability. The scope of this role's activity includes customer RFQs and other initiatives taken to increase Company profitability.
Essential Duties and responsibilities
Maximizes Value Proposition for Customers and Company
- Partners with the QPD Manager in determining pricing and quoting strategies regarding bids and proposals.
- Responds to Requests for Quote (RFQ) via Lamlinks and successfully manages quoting process to achieve both growth and more profitable sales.
- Is the expert in servicing government and defense customers; uses that expertise to identify and champion improvements to minimize costs for customers and maximize profit for ESP and its Employee Owners
- Embraces the Quality Management System in all activities
- Applies internal quality policies and procedures in support of Company's mission and customer standards
- Assists in documenting and driving resolution of customer concerns and complaints
Maintains Quality Standards
Maintains Professional & Technical Knowledge
- Attends educational workshops and networking opportunities
- Reviews professional publications
- Leads internal and external meetings with customers and co-workers.
- Critical Thinking: Able to display high level reasoning skills in order to solve multiple, complex situations.
To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education, Licenses/Certifications and Work Experience
Associate's degree from college or technical school or 3-5 years of related experience and/or training; or equivalent combination of education and experience. Familiarity with pressure situations and how to handle them in a professional business manner also required.
Job Skills, Knowledge, and Abilities
- Language Skills: Ability to read and interpret complex documents such as financial statements, contracts, and procedure manuals. Possesses high level business writing skills. Ability to speak effectively before groups of customers or associates of ESP.
- Quantitative Skills: Ability to work with mathematical concepts such as probability and statistics. Ability to apply concepts such as fractions, percentages, ratios, graphs, and proportions to practical situations.
- Technical Skills: Advanced Computer Skills. Proficient in Microsoft Outlook, Word, Excel, and PowerPoint and Database systems.
- Other Critical Competencies:
- Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
- Provides guidance to QPD staff answering customer questions and complaints, communicates with customers, always available for internal customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
- Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
- Problem Solving/Analysis: Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- Sense of Urgency: Prioritizes well. Shows energy. Reacts to opportunities. Instills urgency in others. Meets deadlines. Stays focused under pressure.
Working conditions
The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Physical requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to sit, talk or hear, and view a computer monitor or video display. The associate frequently is required to use hands and/or fingers to type, handle, or feel. The associate is occasionally required to stand, walk, and reach with hands and arms. Associate may be required to travel long distances with overnight stays.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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