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Program Coordinator 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

 Second Harvest Food Bank Santa Cruz County 

Program Coordinator 


Second Harvest Food Bank provides 11 million pounds of food assistance annually, to over 75,000 people per month through its network of 150 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community. 


Reports to: Community Engagement Manager 

The Program Coordinator is an integral part of the Programs department; they provide a combination of direct program services and community partner collaboration for projects. They are responsible for day-to-day coordination of the program; participant and volunteer advocacy, outreach and recruitment; preparing periodic and special reports/presentations; and overseeing and training project volunteers.  


Program Site Portfolio: 

  • Manage operations and logistics at designated sites, ensuring smooth distribution experience for participants   
  • Build community and relationships with volunteers and participants connecting to common values  
  • As appropriate, use popular education as a framework to engage with community and deliver nutrition education 
  • Communicate any program-site related issues with supervisor and/or team to collaborate on solutions  
  • As needed, collect data (demographics, participant or volunteer surveys) at sites within portfolio in order to contribute to shared knowledge 
  • Redeems Rx cards from health partner patients  
  • Collaborate with supervisor on attendance goals at designated sites; work collaboratively with the team to boost attendance or close sites that are under specified cut-point 
  • Conduct engaging nutrition education at designated sites; collaborating with Nutrition Education Program Manager as needed for training and development  


Volunteer Specialization:  

  • Collaborate with team members to offer professional development opportunities that Nutrition Ambassadors (NAs) have indicated they want and need 
  • Develop, implement and evaluate any new pilot programs aimed at increasing community engagement via the Programs Team (i.e. NA training, etc.). Collaborate with team members to assist with operational and nutrition education components of new pilot programs. 
  • Take the lead on outreach strategies to recruit new NAs. This can include creating and posting flyers in key locations, tabling at events, giving presentations, as well as delegating the work to other staff and volunteers 
  • Take the lead on the Community Needs Assessment activities, in order to better understand community needs and perceptions, and better inform what the team can do to attract more participants. Recruit and train volunteer NAs to assist with the work 
  • Participate in professional development coaching and/or training as needed on community engagement or other topics of interest in order to improve practices  
  • If needed, may supervise any volunteers, student interns or AmeriCorps members  


External Partnerships:  

  • Collaborate on special events with other organizations when they need extra support as a way to foster collective impact  
  • Explore collaboration with other departments, agencies and or organizations in order to integrate volunteer focused pilot programs into their programming, and cross promote one another’s programs  
  • Attend and represent Programs team and SHFB in a professional manner at external meetings as assigned by supervisor 


Customer Service:  

  • Serve as the face of the food bank, representing the organization with a high level of customer service both in the office and in the community  
  • Develop and maintain effective working relationships and deal tactfully and cooperatively with staff members, volunteers, agencies, community organizations, participants, and potential donors 
  • Communicate effectively and respectfully with people of different racial, ethnic and cultural groups, different backgrounds and lifestyles, demonstrating a knowledge of, and sensitivity to, their needs.   



  • Prepare correspondence, attendance tracking, reports, forms and schedules in a timely manner; proofread typed and other materials for accuracy, completeness, and correct language usage 
  • Generate performance reports for grant compliance; create or collect supporting materials and documentation for grant proposals and applications 
  • Participate, as needed, in special SHFB food bank events to educate the community and promote the goals of the food bank and its nutrition program 
  • Support and coordinate Youth INC. program with support from supervisor  
  • Other duties as required 
Position Requirements


Training and Experience 

  • Experience working with under resourced/served communities, government, nonprofit or faith-based organization 
  • Experience with community outreach and engagement 
  • Bachelor’s OR Associate’s degree in Education, Sociology, Psychology, Community Studies, Social Work, Public Health, or other related field; OR two years of college course work OR equivalent education and experience equal to two years of experience for one year of education/course work OR High school diploma and equivalent experience. 



  • Comfortable communicating respectfully with people from different racial, ethnic and cultural groups, and from diverse backgrounds and lifestyles; sensitivity and understanding of diverse, socio-economic, cultural, disability, and ethnic backgrounds of residents in the community at-large 
  • Experience with community engagement and knowledge of community resources (governmental, community, and social service organizations and their functions) 
  • High degree of flexibility, ability to multitask, and meet strict deadlines 
  • Strong personal computer skills, including spreadsheet and word processing to generate files and manipulate data, utilizing spreadsheet and word processing tools. 
  • Correct English and Spanish usage, spelling, grammar, and punctuation 
  • Basic filing and record keeping methods and procedures 
  • Maintain confidentiality of information 
  • Promote SHFB and/or program to prospective participants and or the community 


Physical Requirements 

  • Able to safely lift or carry items weighing up to 25 pounds 
  • Able to hear normal conversations and speak clearly in person and on the phone 
  • Able to see and read documents 
  • Able to walk up and down stairs 
  • Requires some outdoor work, frequent standing and sitting throughout the day  



  • Bilingual English/Spanish required. Bicultural strongly preferred 
  • Must be able to work evenings and some weekends in order to best reach the community 
  • Must have access to a motor vehicle, as well as valid auto insurance coverage, for occasional driving on the job 
  • Must have a valid California Driver’s License and a satisfactory driving record, as documented by a current MVR (will be obtained by the Food Bank’s insurance carrier) 
  • It is the responsibility of all SHFB personnel to participate in our Food Safety/Food Defense programs 
  • In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties. 


Benefits: For the employee: free dental and vision insurance (shared cost for dependents). Free life, long-term care, long-term disability, and AD&D insurances. Shared cost medical insurance: Kaiser and Blue Shield. Eligibility begins on the first day of month following 30 days of employment (i.e. if you are hired June 20th, you are eligible starting August 1st). This benefit package is valued at an average of over ten thousand dollars a year. 

First year: 15 vacation days, 12 sick days, and 10 holidays. 

403(b) Retirement Plan: Second Harvest matches employee contributions up to an annual cap. 

Employee Assistance Program 


Job Details: This is a full-time, regular, non-exempt position with a competitive hourly salary or $21.10 - $22.97 DOE. Evening work required and occasional weekend work may be required. 


COVID-19 Vaccination Policy: Second Harvest Food Bank Santa Cruz County is adopting this policy to safeguard the health of our employees and their families, our participants, volunteers, visitors, and the community at large from COVID-19. Effective November 15th, 2021: all Second Harvest employees are required to be either fully vaccinated against COVID-19 or submit a negative COVID-19 test result weekly. 


To Apply: Please submit your resume and cover letter at  

Full-Time/Part-Time Full-Time  
Pay Range $21.10 - $22.97 per hour DOE  
Close Date  
Exempt/Non-Exempt Non-Exempt  
About the Organization Second Harvest Food Bank provides over 8 million pounds of food assistance annually, to over 55,000 people per month, through its network of 200 member agencies and programs. By increasing access to healthy food, Second Harvest is making a profound impact towards growing a healthier community.  

This position is currently accepting applications.

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