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Title

Service Desk Technician 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization For over 41 years, AdvizeX has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.  
Description

We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators. Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers' business environment and objectives before delivering actionable ideas to improve our customers' IT infrastructure and user experience.

This job is for you if…

  • You have a wide range of knowledge on both Unix and Windows platforms, preferably specializing in Oracle, with SQL Server, MySQL, MongoDB, or PostgreSQL a plus.
  • You're interested in a meaningful job at a growing technology company where you'll work with a variety of technology solutions and be appreciated for doing your job well.
  • You want to join a culture that embraces dynamic individuals with a focus on innovation.
  • You are flexible and have a willingness to do what it takes to get the job done.
  • You can work second and third shifts and weekends.

A day in the life…

  • Respond to Service Desk tickets in a timely manner
  • Troubleshoot and triage tickets in queue
  • Follow documentation and handling instructions
  • Know when to escalate critical issues
  • Speak clearly and confidently with clients and Advizex staff

Work well in stressful situations

 
Position Requirements

What we are looking for…

  • Minimum of an Bachelors’s degree in a related field
  • 1-2 years in database administration with Oracle and Microsoft SQL Server. Other database technologies is a plus.
  • Familiarity with high-availability designs, including Oracle DataGuard and/or SQL Server AlwaysOn
  • Experience with backup solutions, including Oracle RMAN, and replication concepts, preferably Golden Gate
  • Understand Oracle RAC and ASM, Exadata experience is a plus
  • Ability to multi-task while maintaining high quality of deliverables
  • Experience working within Service Management toolsets a must
  • Monitor system health and performance
  • Performance troubleshooting and resolution
  • Analyze, solve, and correct issues in real time
  • Experience working with Windows servers and Unix/Linux
  • Experience using vi editor
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment

Example of tasks to be performed…

  • Adding space to an Oracle tablespace
  • Troubleshoot Oracle archiver issues
  • Resolve blocking locks, long running sessions, and/or deadlocks
  • Grant permissions and roles in Oracle
  • Troubleshoot database down issues
  • Escalate server down issues
  • Troubleshoot Linux/Unix/Windows resource issues
  • Monitor performance, provide resolution and/or articulate status to others

Core Competencies…

  • Effective communication skills both internally and externally
  • Highly organized and detail oriented
  • Broad technology background
  • Efficiently break down problems and quickly identify the correct course of action
  • Passion for learning new technologies
  • Flexibility and willingness to do what it takes to get the job done
  • ITIL knowledge

What you’ll get…

  • A career with a company where you will be challenged, respected, and valued.
  • A career with a company that’s invested in your personal development, will offer a solid compensation package, and provides a great team environment
  • The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
 
Location Remote  
Req Number INF-21-00022  

This position is currently not accepting applications.

To search for an open position, please go to http://ROLTAAdvizexTechnolgiesLLC.appone.com



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