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Title

Technical Support Engineer 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Technical Support Engineer

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. Our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals with a vision to improve people's lives.

Innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.

Life at Sciton:

At Sciton, People Matter. We are more than a company; we are a family, which is why we give all our employees:

  • The support, recognition, and room to grow their careers within Sciton.
  • Empowerment to develop their creative genius and encouragement to be lifelong learners.
  • Incentives for creativity and innovation across the organization.

 

Position Summary:

Provide technical support for customer support activities for equipment, systems, and subsystems.

 

In this role, you will:

  • Provide technical support for repair, test, calibrate and installation of laser systems, sub-systems and/or sub-assemblies
  • Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
  • Maintain complete and accurate service records
  • Interact with customers and monitor accounts
  • Continually develop positive relations within Sales and Service Team
  • Continually develop company and product Knowledge
  • Continually develop, exercise and maintain excellent customer relations skills
  • Provide on-site technical support to customers as required
  • May require Travel

 

 
Position Requirements

 

Essential Requirements:

  • Associates degree in electronics at a minimum
  • 5-10 years related field service experience in troubleshooting medical laser equipment
  • Technically oriented with hands on laser technical experience preferred
  • Familiarity with computers, Word and Excel
  • Working knowledge of customer needs in a medical environment
  • Understand product alignment and certification to specification
  • Demonstrate familiarization with basic Laser technology and applications
  • Ability to work independently
  • Must ensure high output level and be able to multi-task

 

What Sciton offers you:

  • Competitive health benefits Retirement
  • Income Protection
  • Time off
  • Professional Development
  • Stock Options
  • Discounted Programs
  • Reward Programs

 

 
Full-Time/Part-Time Full-Time  
Position Technical Support Engineer  
Location Palo Alto (HQ)  
About the Organization SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.







At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.


Life at Sciton:


At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:

• The support, recognition, and room to grow their careers within Sciton.

• Empowerment to develop their creative genius and encouragement to be lifelong learners.

• Incentives for creativity and innovation across the organization.





What Sciton offers you:

• Competitive health benefits

• Retirement

• Income Protection

• Time off

• Professional Development

• Stock Options

• Discounted Programs

• Reward Programs

 

This position is currently accepting applications.

Apply Now



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