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Title

Receptionist / Business Development Rep - Service & Parts Department 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Automotive Parts & Service  
Description

Summary

The Receptionist / BDC Rep answers all incoming calls to the dealership service center.

Essential Duties
Downloads and follows up on all dealership manifest and opportunities lists.
Answers all inbound service center calls service, parts and body shop.
Provide customers with price quotes and other information.
Makes outbound prospecting calls inviting prospects to the dealership.
Make CSI follow-up calls.
Contacts all no-shows to reschedule missed appointments.
Advises customers on special-order parts status, appointment reminders, and recall campaigns.
Communicate with customer on service status in a friendly and professional manner
Faciliatate the parts & service sales process from start to finish.
Review shop estimates to be sure the correct parts have been ordered and all pricing is in-line with estimate
Provides high-level service to internal and external customers
Make sure all internal requests are billed on service repair order
Receive payment from customers and/or obtains credit authorization
Set up orders for daily shipment, delivery, or pick-up
Works on service drive contacting customers for test drive opportunities.
Other tasks as assigned.

Marginal Duties
Participates in community activities with product knowledge and informational sessions.

Compensation & Benefits

Medical, dental & vision insurance
Paid sick leave and vacation
401(1)
Weekly pay day

 
Position Requirements

Qualifications
A successful candidate needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a service department as it contributes to team-building with all dealership departments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
• High School Diploma or equivalent
• 2 + years experience with auto parts/service sales
• Ability to handle and enjoy a fast-paced work environment
• Strong organizational and time management skills
• Ability to read and interpret parts & service documents related documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Willingness to submit to background check
• Automotive dealership experience preferred
• Retail experience helpful

Language Skills
• Bilingual is a Plus

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Receptionist / Business Development Center Representative
Department: Parts & Service (Queensboro Volkswagen)
Reports To: Parts & Service Director
FLSA Status:
Prepared By:
Prepared Date:
Approved By:
Approved Date:
Revised Date: 10/18/2021

 
Full-Time/Part-Time Full-Time  
Position Receptionist / Business Development Rep - Service & Parts Department  
Division Respect Auto Group  
Exempt/Non-Exempt Non-Exempt  
Req Number AUT-21-00036  
Open Date 10/18/2021  
Location Queensboro Volkswagen (LIC)  

This position is currently accepting applications.

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