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Title

Account Resolution Supervisor 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

MedData has an exciting employment opportunity for an AR Supervisor position to be based in Louisille, KY.

 

Account Resolution Supervisor

 

JOB SUMMARY:

 

The Account Resolution Supervisor is responsible for the Account Resolution Specialists who will report directly to him/her.  The Account Resolution Supervisor must be available on a day to day basis to answer questions by Account Resolution Specialists, take higher level account issues, and educate their team members on new company policies and changes to existing policies.  Account Resolution Supervisor will continuously mentor and train Account Resolution Specialists as well as monitor and keep track of their metrics.  The Account Resolution Supervisor will report to the Account Resolution Manager.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Create & maintain standard quality audit process 
  2. Perform monthly quality audits and reviews 
  3. Monitor workload, verify tasks are being worked in an accurate and timely manner 
  4. Conduct quarterly performance reviews for direct reports 
  5. Create & maintain a standardized training process 
  6. Train all new employees in the department 
  7. Maintain department training and operations manual 
  8. Semi-annual refresher training and other training as necessary 
  9. Conduct monthly team meetings, monthly check in meetings with each team member and monthly Process Improvement meetings. 
  10. Communicate and follow up with call center management and staff regarding process changes
  11. Communicate & follow up with staff regarding policies and procedures and any changes 
  12. Evaluation of and decision making regarding department procedures 
  13. Schedule and distribute tasks as needed 
  14. Monitor and track attendance in Management Portal and payroll system 
  15. Other duties as assigned.

 

QUALIFICATIONS AND REQUIREMENTS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. 

  • Patient Service Representative Experience
  • Professional, accurate, clear and concise verbal and written communications
  • Detailed and thorough
  • Positive and encouraging attitude
  • Resolution driven in timely manner
  • Good attendance record
  • Proficient in MS Word and Excel

 

 

 

To join our team of 2,000 employees and growing, please apply directly to this posting.


MedData is an equal opportunity employer.

 
Full-Time/Part-Time Full-Time  
Shift First  
Req Number HEA-21-00291  

This position is currently not accepting applications.

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