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Title

Member Service Representative 

Description

The Member Service Representative is responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, assisting members with loan applications, assisting branch personnel with loan processing, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required. Serves members promptly and professionally.

 
Position Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
2. Assumes responsibility for the effective and professional performance of member service functions.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
4. Assumes responsibility for related duties as required or assigned.


QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent.
REQUIRED KNOWLEDGE: Knowledge of Teller and Member Service Representative operations and procedures. Basic understanding of Credit Union operations, products, and services.
EXPERIENCE REQUIRED: Previous cash handling experience a preferred. Previous financial institution experience helpful. Prior member service/clerical experience helpful.
SKILLS/ABILITIES: Good communication skills. Professional appearance, dress, and attitude. Excellent math skills. Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.

 
Full-Time/Part-Time Part-Time  
Rate of Pay  
Position Member Service Representative  
Number of Openings 1  
Open Date 10/18/2021  
Location Dwight  
Full Job Description SOCU_MemberServiceRepresentative 11092018_5.pdf 

This position is currently accepting applications.

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