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Title

Call Center Manager  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

TruBridge, a leading software company in the healthcare field, is seeking applicants for a Call Center Manager for our Pottsville, PA Call Center. If you are looking for an exciting career in an everchanging industry, then TruBridge is the place for you.

The manager oversees the daily management of call center operations and staff. Responsibilities include, maintaining the quality and support of service delivered to its customers, professional development of the department's staff, successful implementation of customer subscribed services and the implementation of new initiatives. While directly responsible for the operations in the Pottsville, PA Call Center, the Call Center Manager works with other Early Out Service management team members to provide efficient and effective call center operations for the department.

This position is a work from home or on-site opportunity depending on the candidate’s location and availability.

Essential Functions:

  • Maintains a high level of customer satisfaction
  • Coach employees, develops action plans to improve employee performance, and issue reprimands when applicable
  • Demonstrate excellent phone and communication skills
  • Monitor the incoming and outgoing call queues, production and quality
  • Maintain weekly reporting of schedules, production statistics, employee hours, call recordings and staffing
  • Performs administrative duties dealing with time and attendance for both TruBridge employees and temporary employees
  • Ensure employee compliance with company policies
  • Coordinates continuing education with management and the education team
  • Regularly evaluates support processes and implements improvement strategies
  • Provides leadership and authoritative decision making
  • Successfully supervise the PA Call Center Floor by managing a team of supervisors, develop their professional skills, while maintaining a professional environment
  • Effectively manage assigned projects
  • Consistently meets target dates for duties and assignments
  • Demonstrate excellent time management and organization skills
  • Work proficiently in Microsoft Excel (running and creating functions, pivot tables, and charts)

Why Should You Join Our Team?

  • 3 weeks paid Training
  • Earn time off starting on Day 1
  • 9 Company Paid Holidays
  • Medical, Dental and Vision Insurance
  • Company Paid Life and AD&D Insurance
  • Company Paid Long-Term Disability Insurance
  • Voluntary Short-Term Disability, Accident insurance, ID Theft Insurance,
  • 4 weeks paid Maternity Leave after 3 years of employment
  • Flexible Spending or Healthcare Savings Accounts
  • 401K Retirement Plan with competitive employer match
  • Casual Dress Code
  • Advancement Opportunities to grow within the company
 
Position Requirements

Qualifications:

  • Bachelor degree preferred but not required.
  • 1+ Years of call center  supervisor or manager experience 
  • Software Experience: Five9, Thrive, Centriq Meditech, Cerner, EPIC, AllScripts or others.
  • Experience managing others
  • Ability to work a flexible shift
  • Some travel required, full COVID-19 vaccination status required
 
Email None Specified 

SuperVFlg None Specified 

EmpID None Specified 

supervisorUID None Specified 

EmpID None Specified 

Workers Compensation None Specified 

This position is currently accepting applications.

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