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Title

Coordinator, Ticket Operations, Florida Operations 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

This position is responsible for oversight of stadium ticket office, including supervision and management of all day-to-day activities of the LECOM Park Ticket Office for Pirates Spring Training and Marauders seasons, as well as any other events that require ticket sales. This position also assists with sales initiatives and activations.

Responsibilities

Primary:

  1. Manage stadium ticket office; direct, manage and schedule Ticket Office Assistants and oversee day-to-day operations.
  2. Coordinate monetary deposits and cash operations for stadium ticket office.
  3. Interview, hire and train Ticket Office Assistants.
  4. Handle customer issues and concerns and provide superior customer service.
  5. Support ticketing components of all Marauders clubs, special programs, and other sales initiatives.
  6. Coordinate renewal process for season ticket members for Spring Training and Marauders seasons, including mailings, order processing, seat relocations, ticket distribution, and retention initiatives.
  7. Coordinate all aspects of ticket system maintenance including building events and packages.
  8. Sell new season ticket, mini-plans and group ticket packages for Spring Training & Marauders seasons.
  9. Work with Pittsburgh Creative Services Department and printer on the design and production of ticket sales brochures.
  10. Assist with client services during games, as well as the execution of promotional nights.
  11. Coordinate special events for season ticket holders.
  12. Maintain accurate records of all contacts and communications in CRM.

Secondary:

  1. Assist with game day operations and pulling tarp as needed.
  2. Assist with oversight of interns/assistants.
  3. All other projects and tasks as assigned by the Manager, Ticket Sales & Service.
 
Position Requirements

Required:

  1. Bachelor's Degree in Business, Sports Management, Sports Administration or related field
  2. Proficient in Microsoft Office Suite
  3. Experience working in the front office of a professional sports team or similar athletic organization

Desired:

  1. Experience in Minor League Sports, preferably baseball
  2. Experience with Tickets.com system
  3. Fluent in Spanish
 
Location Bradenton, FL  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  

This position is currently accepting applications.

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