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Title

Float - Patient Services Coordinator/Patient Access Representative 

Description

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefrontfree clinic, and with the ever growing need for health services, in 1992 became a federally qualified community health center. Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages.

We are seeking a dynamic, organized and detail-oriented Float – PSC/PAR to serve as a member of the care team to support the delivery of effective and efficient health care visits. This position will not have a set schedule and will primarily be floated as either a PSC or PAR between various locations and departments as needed to cover PTO and extended leaves. When assigned as a PSC, this position will interview patients, collect pertinent information required to maintain a complete registration in the medical record, exhibit knowledge about the various funding sources and insurance plans and work closely with Medical Assistants and Leads in both Medical and Dental departments to coordinate patient flow. When assigned as a PAR, this position will answer incoming telephone calls in a professional and courteous manner, route calls as appropriate, and schedule appointments for all locations and departments. Individuals in this position must demonstrate that they are dependable and can reliably report on short notice to fill any department request for coverage regardless of specialty, location, or work hours.

Responsibilities include, but are not limited to, the following:

  1. Consistently adheres to and/or exceeds SPLG's communication guidelines and expectations with patients, peers, and supervisors.

  2. Greets every patient with a verbal greeting, eye contact and a smile.

  3. Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance.Responds to patient needs in ways that are helpful and beyond expectation.

  4. Collaboratively works with patients through SPLG's communication guidelines to positively affect their health outcomes.

  5. Registers and orients all patients to clinic policies regarding services offered, appointment system, after hour's coverage, collection policy, and related matters.

  6. Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures. Ensures that all matters related to patient account information are handled confidentially, effectively, efficiently and in accordance with regulations and contracts.

  7. Assesses patient income or payer information, ensuring accuracy and completeness of documentation, collects amounts due in accordance with established procedures.

  8. Verifies insurance eligibility.

  9. Researches and answers any questions regarding account balances, bills, or correspondence on a patient's account in a timely and professional manner and with regard to patient confidentiality.

  10. Confirms upcoming appointments with patients and pre-registers patients.

  11. Using proper phone etiquette answers incoming calls courteously and professionally.

  12. Schedules patient appointments, takes messages and directs calls appropriately.

  13. Screens calls requesting appointments for medical/dental urgency with the assistance of the Lead Medical/Lead Dental Assistant or designee.

  14. Routes calls when needed to the appropriate staff.

  15. Contacts patients to confirm appointments and schedules appointments according to protocols.

  16. Performs administrative tasks as needed to support clinic operations including entering charges, faxing, and scanning.

  17. Conduct patient recall. Contact patients to schedule appointments for visits due.

  18. Masters quick and efficient use of the computer schedule.

  19. Informs patients of clinic policies regarding appointment scheduling, minimum payment requirements and financial arrangements such as sliding fee scales and payment contracts.

  20. Keeps records of calls. Researches and compiles information from various resources, preparing reports as required.

  21. Proactive in participating in industry best practices and corporate quality improvement initiatives.

  22. Provides training to PSCs and TOs with regard to workflow, systems and protocols for any Salud department, as directed by supervisor.

  23. Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.

  24. Adheres to the SPLG Mission, Vision, and Values, Standards of Conduct and HIPPA principles.

  25. Does not have a set schedule and reports to locations and works with teams as directed.

  26. Covers for daily breaks, lunches, PTO, and other absences.

  27. In addition to the duties and responsibilities listed above, employees working in this position are expected to accept and perform other duties as requested.

     

 
Position Requirements

MINIMUM REQUIREMENTS:

  • High School Diploma or GED;
  • Minimum of one year's experience customer service
  • Experience with computer entry
  • Excellent alphabetical and numerical skills for filing and payment processing
  • Valid CA driver's license and current vehicle insurance
  • Must be bilingual in English/Spanish
  • Strong computer skills using Electronic Medical Records
  • Strong communication and basic math skills

MINIMUM QUALIFICATIONS:

  • Ability to fill assignments of different locations and schedules with minimal notice

  • Ability to maintain strict patient confidentiality

  • Ability to communicate sensitively, effectively and respectfully with people from different cultures and lifestyles

  • Ability to maintain effective working relationships with co-workers and the public.

  • Critical thinking and ability to quickly prioritize tasks

  • Effective problem-solver

  • Extremely organized and detail-oriented

  • Thorough knowledge and understanding of patient confidentiality and HIPAA rules

SALARY & BENEFITS

Salary Range: $19.16 to $20.29 per hour.

Benefits include Medical, Dental, Vision and Life Insurance, Voluntary Long Term Disability, Voluntary Life Insurance, 401(k), PTO and Holiday Pay

PHYSICAL REQUIREMENTS

  • Standing, walking, sitting, typing, reaching, bending, moving and/or lifting up to 50 pounds.

APPLICATION PROCESS

Please submit your application through our online portal: www.SaludParaLaGente.appone.com/

Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and HRDept@splg.org].

 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Float - Patient Services Coordinator/Patient Access Representative  
Close Date 12/31/2021  
Post Internal Days 7  
Number of Openings 2  
Number Filled 1  
Exempt/Non-Exempt Non-Exempt  
Req Number CLI-21-00075  
Open Date 10/15/2021  
About the Organization Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, primarily in Santa Cruz County and North Monterey County. We began in Watsonville, CA, in 1978 as a storefront "free clinic", and became a Federally Qualified Health Center (FQHC) in 1992. Today we are a primary health care network with 12 clinic sites and continue to provide high quality services to patients of all ages.

SALUD offers a collaborative culture that values excellence, achievement, innovation, teamwork and compassion while ensuring respect, dignity and fairness for our patients.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://SaludParaLaGente.appone.com



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