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Sales & Support Specialist 


Sales & Support Specialist

HomeGauge is seeking a Sales & Support Specialist to join and play an integral role with its fast growing and award winning team! The Sales & Support team provides prompt, productive end-user training and support of HomeGauge's Software and related services. As a member of this team, the Sales & Support Specialist will liaise between internal and external users, and Tier 2 Support. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support, input on process improvement, and designing support-related content for Users. The role requires an ability to blend technical, creative, and communication skills.

This position will be based out of Asheville, North Carolina - however, candidates may be partially or fully remote depending on the individual's situation.

Essential Duties and Responsibilities:

  • Serve as a knowledgeable resource for Users who contact Sales & Support with platform-related questions.
  • Serve as a knowledgeable resource for interested parties who contact Sales & Support with pricing questions.
  • Execute end-to-end Customer and User configuration.
  • Trouble-shoot and effectively communicate/escalate issues to Tier 2 Support.
  • Manage priorities, completing daily User-driven inquiries (calls and emails) as well as longer-term related projects.
  • Assist in the creation and organization of Support Center content.
  • Assist in the creation of accounts and licensing for Users.
  • Assist in User Acceptance Testing.
  • Assist in Product Testing.
  • Training and on boarding new Users.
  • Ability to develop and maintain long term relationships with Users
  • Participate in conferences, live trainings, webinars, and videos on the products.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Position Requirements

Job Qualifications and Requirements:

  • Bachelor’s or equivalent education preferred.
  • 1 to 3 years of experience in supporting a product; Customer Service, training and/or technical support experience a plus
  • Superior written and verbal communication skills
  • Proficiency using Microsoft Office (primarily Excel and Word)
  • Knack for quickly identifying issues and implementing solutions
  • Active listener who asks the “right” questions to fully understand a question/request
  • Team-player who is eager to collaborate and welcomes open discussion to problem-solve
  • Passion for problem solving and service with an empathetic mindset
  • Knowledge of HTML, CSS, and other web coding languages and practices preferred but not required
  • Prior experience in a “Help Desk” or ticket environment, and more specifically, working with 3rd party customer service solutions like LogMeIn, RingCentral or Zendesk preferred but not required
  • Windows or other computer troubleshooting experience
  • A desire to learn more technical skills, including HTML, CSS, and beyond
  • Willingness to travel and present the products in person at related conferences

About The Company:
HomeGauge provides the home inspection software and Internet tools inspectors need to best serve their clients (home buyers, home sellers, and real estate professionals). HomeGauge is bringing the home inspection industry up to speed with the new way real estate is being transacted on the Internet. With dedicated staff for ongoing research and development plus a commitment to customer service, we are the leader in home inspection software and Internet tools.

HomeGauge is an equal opportunity employer committed to excellence through diversity and does not discriminate on the basis of sex, race, color, age, religion, national origin, disability, sexual orientation, veteran status or any other legally protected characteristic, in employment or other programs. The organization offers a comprehensive salary and benefit package (including medical, dental, vision, disability plans and 401k retirement program).

Baker Tilly Vantagen has been engaged to manage this search process. Interested candidates should provide a cover letter, resume and salary requirements electronically by clicking on the link below.

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This position is currently accepting applications.

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