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Call Center Representative - Seasonal (AT HOME position) 

EOE Statement We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation,national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Franklin Planner provides the tools and time-tested planning principles to help you achieve what matters most.
Our 35+ year paper planning system guides you to identify values, create successful habits, and track and achieve your goals with innovative, high quality planners and binders tailored to your personal style. Visit us at


Do you like sales without any out-bound calling that you can do from HOME?  Are you looking for a temp job while in school or for a way to earn some extra income?  We’re looking for positive, motivated, and energetic people to work as Seasonal Call Center Representatives for our  busy season!  Both full-time and part-time positions are available after training.  Apply now!  Become a part of a great sales team that provides excellent sales standards and legendary customer service.

Position Highlights (see full job description below):

  • Training Class Starts: Monday, November 1, 2021.  Training will be held onsite, however, once trained this is an AT HOME position.
  • Duration of Employment: Start of training class through approximately January 7, 2022. 
  • Available schedules will be anywhere between 20-40 hours per week based on call volumes and will be able to work around school schedules.
  • Our Call Center Hours of Operations are Monday-Friday from 7:00a – 5:30p (What? No nights or weekends!) You must be available to work a shift between those hours.

Job Summary: You will be the first personal contact our customers have with Franklin Planner. You must be able to provide exceptional customer service and sales that will meet or exceed our clients’ expectations. You’ll answer incoming sales calls from Franklin Planner catalog customers, correctly fill their order requests, and offer additional products to complement and complete their order. Strong sales skills wanted! Must be patient and pleasant with our clients.

Essential Job Functions:

  1. Answer all incoming calls and place product orders in a call center environment. You’ll be responsible to handle calls regarding: initial order sales, status of orders, exchanges/returns, order tracing, credits, and reshipments.
  2. Develop a strong knowledge of our products so you can suggest products to our customers wisely, and upsell items that match their needs.
  3. Identify and solve customer service issues to the customer’s satisfaction using your own front-line authority.
  4. Represent Franklin Planner and strengthen their positive, professional image by providing exceptional customer service.
  5. Must meet and maintain compliance to all company and call center quality standards and policies.
Position Requirements


  1. One year of customer service/call center experience is preferred.
  2. Must have proficient sales skills.
  3. High school graduate or equivalent.
  4. Type 30 WPM / 10-key by touch
  5. Excellent interpersonal and oral communication skills.
  6. Possess strong problem-solving skills.
  7. Have your own laptop preferred.

Additional Requirements:

  1. Must be able to attend a three-week (40-hours-per-week) training period—100% attendance is required (no exceptions).
  2. Once trained, you must be able to work 20 to 40 hours per week based on the needs of the Call Center. You’ll need to be flexible, as your hours may fluctuate—but we will work around your school schedule when necessary.
Location Salt Lake City  
Number of Openings 3  
Shift Various Shifts  
Full-Time/Part-Time Seasonal  
Salary Rate of Pay: $13.00 per hour during training / $13.50 per hour once trained  

This position is currently not accepting applications.

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