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Title

Customer Service Representative 

Description

For over 30 years, Donmar Heating, Cooling and Plumbing has been a top HVAC contractor in Virginia and Maryland. Our business continues to grow primarily through referrals from satisfied home and business owners. We are a family owned business that takes pride in serving our customers and taking care of our employees. We are currently seeking an outgoing, motivated and detail oriented customer service representative to add to our team.

Job responsibilities include:

Fielding inbound customer inquiries via phone call, text message, email, and review sites.

Screening, qualifying and scheduling appointments for our service technicians and outside sales team

Inputting customer data into our database (Service Titan)

Managing service contract renewals and warranty processing

 

Benefits Package Includes:

Competitive hourly rate ($18-$25 based on experience) with overtime

Medical, dental, and vision

Excellent, on-going paid training programs

Paid time off

Friendly, consistent and stable work environment

401K with company match

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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